econ 74 Posted January 28, 2018 Posted January 28, 2018 When attempting to play a live tv channel through the roku app you receive the error message: Video Error An unexpected problem (but not server timeout or HTTP error) has been detected. Also happens in BN app. FFMPEG doesn't launch. Log.txt
Luke 42077 Posted January 28, 2018 Posted January 28, 2018 It's just an issue with the beta server, thanks.
cookemandan 1 Posted March 2, 2018 Posted March 2, 2018 Is this still an issue? I get this 1 min after a scheduled show ends. It does not matter the show or channel. I have updated to the latest version of Emby and I have tried Roku Beta App.
Luke 42077 Posted March 2, 2018 Posted March 2, 2018 Is this still an issue? I get this 1 min after a scheduled show ends. It does not matter the show or channel. I have updated to the latest version of Emby and I have tried Roku Beta App. hi @@cookemandan, no, it's not. We're happy to help you. Please see how to report a problem. Thanks !
cookemandan 1 Posted March 3, 2018 Posted March 3, 2018 I have sent the Roku log. It was sent about 10:03 EST. Thanks
ebr 16171 Posted March 3, 2018 Posted March 3, 2018 I have sent the Roku log. It was sent about 10:03 EST. Thanks Hi. This log was sent from the release version of the app. Can you please try the beta version? Thanks.
cookemandan 1 Posted March 3, 2018 Posted March 3, 2018 I will when I can. I have been getting the same error with both apps though.
cookemandan 1 Posted March 3, 2018 Posted March 3, 2018 Hi. This log was sent from the release version of the app. Can you please try the beta version? Thanks. Just sent log from the beta Roku app
ebr 16171 Posted March 4, 2018 Posted March 4, 2018 Just sent log from the beta Roku app Okay, thanks. Can I please see the server and ffmpeg logs that go with that same playback?
cookemandan 1 Posted March 4, 2018 Posted March 4, 2018 @@ebr Attached are the logs as requested. It always happens when one show transitions to the next. Anywhere between 1-5 mins after the first show ends. It happens only on Roku both using the beta app and the general release.
Luke 42077 Posted March 4, 2018 Posted March 4, 2018 @@cookemandan did you forget to attach the logs?
cookemandan 1 Posted March 4, 2018 Posted March 4, 2018 @@Luke Story of my life. I have attached them both in one file. Sorry for the hassle. ffmpeg and server log.rtf
Luke 42077 Posted March 5, 2018 Posted March 5, 2018 I only see the ffmpeg portion of the log. Can you attach the emby server log as well? thanks.
cookemandan 1 Posted March 5, 2018 Posted March 5, 2018 (edited) @@Luke. Sorry. I have attached it this time. There may be multiple instances of the same issue. If not the log from the day before will have them. It is pretty easy to re-create just let me know. 3:2 server log.rtf Edited March 5, 2018 by cookemandan
ebr 16171 Posted March 5, 2018 Posted March 5, 2018 @@Luke. Sorry. I have attached it this time. There may be multiple instances of the same issue. If not the log from the day before will have them. It is pretty easy to re-create just let me know. Thanks but this server log doesn't appear to match the app log you sent. Can I get the one that lines up with that? I need to see exactly what happened on the server at the time of the log from the app. Thanks.
cookemandan 1 Posted March 5, 2018 Posted March 5, 2018 @@ebr sorry. I had the log for the 2nd and not the 3rd. Attached is the one for the 3rd. Let me know if you need anything else. 3:3 server log.rtf
cookemandan 1 Posted March 9, 2018 Posted March 9, 2018 (edited) Did anyone look at this file? I wanted to make sure I uploaded what you needed. Edited March 9, 2018 by cookemandan
ebr 16171 Posted March 9, 2018 Posted March 9, 2018 Yes, we have looked but, unfortunately, I cannot see why this is a problem for you (and it seems to be limited only to you...?)
ebr 16171 Posted March 10, 2018 Posted March 10, 2018 We won't give up I'm just out of ideas at this exact moment.
Ianb 0 Posted March 17, 2018 Posted March 17, 2018 Not sure if I should start a new topic or not, but I am having this same issue. About 1-2 minutes at the end of the scheduled time, I receive a "unexpected error (not server or....." pop up and am forced back to the previous screen. Comes from either the guide or an individual show screen. Running Emby Server 3.3.1, HD Homerun prime, Roku express (wireless) and Roku 3 (wired), happens on both beta and release channels, will upload/send logs tomorrow morning when I have more time. Appreciate any help you can give in getting this resolved
Luke 42077 Posted March 17, 2018 Posted March 17, 2018 Not sure if I should start a new topic or not, but I am having this same issue. About 1-2 minutes at the end of the scheduled time, I receive a "unexpected error (not server or....." pop up and am forced back to the previous screen. Comes from either the guide or an individual show screen. Running Emby Server 3.3.1, HD Homerun prime, Roku express (wireless) and Roku 3 (wired), happens on both beta and release channels, will upload/send logs tomorrow morning when I have more time. Appreciate any help you can give in getting this resolved @@Ianb can we please see the server and ffmpeg log from this timeframe? Also can you go through the steps to submit an in-app roku log? thanks !
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