android tv completely freezes up

[rickyd25 0]

i keep having this problem where it plays for awhile but the starts stuttering and if i press back it just keeps stuttering. it will continue doing this until i have to completely restart my tv.

 

Im running android tv on my sony bravia tv

 

and im running the beta version

[ebr 16169]

Hi.  Playing exactly what?

[rickyd25 0]

im trying to play a movie 1080p

[rickyd25 0]

ive also tried to send the log but every time i try it just freezes

[Luke 42077]

How long have you been using the app for? Is this a new thing?

[rickyd25 0]

Had it for around a month now seemed to work fine at first but now I can't even get through one episode without it cutting out. I'm having to connect my laptop to the tv and use the browser at the minute because it works better

[Luke 42077]

When did this start happening?

[rickyd25 0]

Around a few weeks ago. So I changed over to the beta to see if that would help but no better

[Luke 42077]

ok, we'll see what @@ebr thinks. thanks.

[ebr 16169]

ive also tried to send the log but every time i try it just freezes

 

That sounds like maybe a network issue.

 

What is the network connection?  Wireless?

[rickyd25 0]

Nope hardwired

[Luke 42077]

Does this happen on every movie, or just that one movie? Do you have any lower resolution videos to test, and if so, does it happen with those?

[rickyd25 0]

It's not really on a set movie it happens on tv shows and movies all the time. I've still got my laptop connected to the tv at the minute because the app is unusable for me

[Luke 42077]

Do you have any lower resolution videos to test, and if so, does it happen with those?

[rickyd25 0]

Played things in standard definition but still had the issue. Tried uninstalling it and installing again but still no change. Most of the videos I play are all remux and I don't really fancy buying a Nvidia shield

[ebr 16169]

And you are still not able to send a log from the app?

[rickyd25 0]

No I've tried multipletimesand it just freezes every time

[Luke 42077]

have you enabled refresh rate switching in the app? 

[ebr 16169]

No I've tried multipletimesand it just freezes every time

 

At exactly what point does it "freeze" and what does it mean to freeze?  What is on the screen?

[rickyd25 0]

I haven't enabled the refresh rate no I'll try that. When I press to send the log to devs it does nothing and then tells me emby has stopped working with the options close app, wait and report feedback.

[Luke 42077]

I haven't enabled the refresh rate no I'll try that. When I press to send the log to devs it does nothing and then tells me emby has stopped working with the options close app, wait and report feedback.

 

@@ebr will confirm but i think if you use the report feedback button that will send us a crash report. thanks.

[rickyd25 0]

I have sent this a couple of times but I can do it again now and see if you guys get it

[rickyd25 0]

Managed to send a report without it freezing so hopefully you should have it

[ebr 16169]

Managed to send a report without it freezing so hopefully you should have it

 

Hi.  What was the name of the Emby user logged on at the time and what problem was exhibited before sending this log?  (e.g. what did you play and what happened, etc.)

[rickyd25 0]

Same as my username was logged in and I was watching lethal weapon and got around 10 minutes in before it started stuttering to which I pressed back on the remote but I kept stuttering I literally couldn't do anything but wait until it turned off and restarted.