Unlocking emby app on Nvidia Shield TV didn't work.

[Kneciu 0]

Hi,

 

I just purchased emby app unlock on my Nvidia Shield TV but it is still asking to unlock when I try to play something. I restarted shield, relogged to my google account and emby, reinstalled emby but nothing helps. Both emby account and google are on same email as I purchased the unlock. Any ideas?

 

Regards,

Pawel

[Luke 42078]

hi, did you get a confirmation about it from the play store?

[Kneciu 0]

Yes I did.

[Luke 42078]

Ok @@Kneciu, apologies for the disruption. As soon as the primary developer @@ebr sees this, (probably in the morning), he'll advise on how to rectify this. Thanks !

[ebr 16182]

Hi.  Are you connecting to your own server or someone elses?

 

Can you please follow the instructions to send a log from the app here?

 

Thanks.

[Kneciu 0]

It’s not my server, logs were sent.

[ebr 16182]

It’s not my server, logs were sent.

 

Hi.  At what time and what Emby user and what did you try to play?

 

Thanks.

[Kneciu 0]

Yesterday around 05:40 PM CET, it was some random movie, emby user: kneciu

[ebr 16182]

Yesterday around 05:40 PM CET, it was some random movie, emby user: kneciu

 

Hi.  I did not get a log from that Emby user.  Are you sure that is the name of the local Emby Server user?

 

Also CET = Central European Time?

 

Never mind, I was able to find it by accident .

 

How well do you know the person to whom's server you are connected?  Are you sure they are running an official Emby build?