nominion 7 Posted January 12, 2018 Posted January 12, 2018 (edited) I'm having an issue when tuning to certain Live TV channels on my NVIDIA Shield. I get audio, but no video. During playback, I tried to use the option to correct playback issues, but that didn't solve the problem. I've also tried to disable hardware acceleration for transcoding, but that didn't seem to help either. I've attached the log from the server. I also uploaded the logs from the Shield. For reference: Server Version: 3.2.60.0 Shield Client Version: 1.5.32g OS: Windows 10 Tuned to Channel: 152 - MSNBC HD Anyone seen anything like this before? Thanks in advance for the help! server-log.txt Edited January 12, 2018 by nominion
ebr 16169 Posted January 12, 2018 Posted January 12, 2018 Hi. When did you send the log and what was the name of the Emby user that was logged in? Thanks.
nominion 7 Posted January 12, 2018 Author Posted January 12, 2018 The log was sent sometime between 11:30 and 11:45 eastern time. The logged in user was: nvs
ebr 16169 Posted January 13, 2018 Posted January 13, 2018 Okay, this is a new one. There is no video stream: 01-12 11:25:45.889 16210 16210 I System.out: Tracks [ 01-12 11:25:45.890 16210 16210 I System.out: Renderer:1 [ 01-12 11:25:45.890 16210 16210 I System.out: Group:0, adaptive_supported=N/A [ 01-12 11:25:45.890 16210 16210 I System.out: [X] Track:0, id=2/3966, mimeType=audio/ac3, channels=6, sample_rate=48000, supported=YES 01-12 11:25:45.890 16210 16210 I System.out: ] 01-12 11:25:45.891 16210 16210 I System.out: Group:1, adaptive_supported=N/A [ 01-12 11:25:45.891 16210 16210 I System.out: [ ] Track:0, id=2/3967, mimeType=audio/ac3, channels=2, sample_rate=48000, supported=YES 01-12 11:25:45.891 16210 16210 I System.out: ] 01-12 11:25:45.891 16210 16210 I System.out: ] 01-12 11:25:45.892 16210 16210 I System.out: Renderer:3 [ 01-12 11:25:45.892 16210 16210 I System.out: Group:0, adaptive_supported=N/A [ 01-12 11:25:45.892 16210 16210 I System.out: [X] Track:0, id=2/3968, mimeType=application/x-scte35, supported=YES 01-12 11:25:45.893 16210 16210 I System.out: ] 01-12 11:25:45.893 16210 16210 I System.out: ] 01-12 11:25:45.893 16210 16210 I System.out: ] We were direct streaming it.
nominion 7 Posted January 13, 2018 Author Posted January 13, 2018 If there is additional testing I can do or information I can provide to help, please let me know.
nominion 7 Posted January 27, 2018 Author Posted January 27, 2018 Just checking in on this to see if there has been any progress.
ebr 16169 Posted January 27, 2018 Posted January 27, 2018 From the app's perspective, there simply is no video stream. If you use the playback correction option, does it work?
nominion 7 Posted February 2, 2018 Author Posted February 2, 2018 Nope. Playback correction doesn't do anything. I get this behavior on a handful of channels, but most are ok.
nominion 7 Posted February 9, 2018 Author Posted February 9, 2018 What is even more strange is that if you record the channel with no video during Live TV viewing, the recording works just fine. Video and audio are perfect on the recording, even though Live TV shows no video.
ebr 16169 Posted February 9, 2018 Posted February 9, 2018 Was this an IPTV channel? I had this happen yesterday on one of those and it now works fine (and did the day before) so I'm coming to the conclusion in my situation it was related to the source.
Luke 42077 Posted February 9, 2018 Posted February 9, 2018 In his server log it appears to be hdhomerun, no ffmpeg involved. @@nominion can you please try updating to the latest release of emby server? thanks !
nominion 7 Posted February 11, 2018 Author Posted February 11, 2018 I can certainly do that. The latest is v3.2.70.12 (beta), correct?
Luke 42077 Posted February 12, 2018 Posted February 12, 2018 Well if you typically run stable it would be 3.2.70.
nominion 7 Posted February 18, 2018 Author Posted February 18, 2018 I experience the same issue now that I've updated to the latest stable release v3.2.70.
Luke 42077 Posted February 18, 2018 Posted February 18, 2018 Can you please attach a new server and ffmpeg log from the new version? Thanks!
nominion 7 Posted February 18, 2018 Author Posted February 18, 2018 Attached is the latest server log after enabling debug options and restarting the server. There was no ffmpeg log generated from what I could see in the logs directory. Also, I enabled debug options on the Sheild Emby client. Tuned to channel 153. No video, but there was audio. Stop watching. Set the program to record and the recording is fine. Debug log uploaded at 5:15 PM eastern time from the Shield client. Logged in user was "nvs". server-63654570671.txt
Luke 42077 Posted February 18, 2018 Posted February 18, 2018 Ok, since this is direct streaming can you please also go through the process of submitting an in-app log for @@ebr to review. thanks.
nominion 7 Posted February 19, 2018 Author Posted February 19, 2018 The logs from the Emby app should have been uploaded around 5:15 PM eastern time. Please let me know if they didn’t come through. Sent from my iPhone using Tapatalk
Luke 42077 Posted February 19, 2018 Posted February 19, 2018 And the remaining info? These apps have the option to send an app log to us electronically. You enter the settings page and turn on the "Debug Options". Now there will be a new tile on your home page settings row labelled "Send Log". Reproduce your problem and then use this button to send the log. Then add the following information to your report in the forum: Exactly what you were doing and what happened. Include the name of whatever you played if it is a playback problem The time you sent the log The name of the Emby user on the local server that was logged in at the time
ebr 16169 Posted February 19, 2018 Posted February 19, 2018 Assuming I'm looking at your log, it is the same thing we saw before. There simply is no video track: 02-18 17:13:32.796 3682 3682 I System.out: Tracks [ 02-18 17:13:32.796 3682 3682 I System.out: Renderer:1 [ 02-18 17:13:32.796 3682 3682 I System.out: Group:0, adaptive_supported=N/A [ 02-18 17:13:32.796 3682 3682 I System.out: [X] Track:0, id=3/3970, mimeType=audio/ac3, channels=6, sample_rate=48000, supported=YES 02-18 17:13:32.797 3682 3682 I System.out: ] 02-18 17:13:32.797 3682 3682 I System.out: Group:1, adaptive_supported=N/A [ 02-18 17:13:32.797 3682 3682 I System.out: [ ] Track:0, id=3/3971, mimeType=audio/ac3, channels=2, sample_rate=48000, supported=YES 02-18 17:13:32.798 3682 3682 I System.out: ] 02-18 17:13:32.798 3682 3682 I System.out: ] 02-18 17:13:32.798 3682 3682 I System.out: Renderer:3 [ 02-18 17:13:32.798 3682 3682 I System.out: Group:0, adaptive_supported=N/A [ 02-18 17:13:32.799 3682 3682 I System.out: [X] Track:0, id=3/3972, mimeType=application/x-scte35, supported=YES 02-18 17:13:32.799 3682 3682 I System.out: ] 02-18 17:13:32.799 3682 3682 I System.out: ] 02-18 17:13:32.799 3682 3682 I System.out: ]
ebr 16169 Posted February 19, 2018 Posted February 19, 2018 If you use the "Playback Correction" feature, a couple of times (try it until it starts transcoding) do you get video?
Luke 42077 Posted February 19, 2018 Posted February 19, 2018 Perhaps an audio only TV channel, like a radio channel?
nominion 7 Posted February 21, 2018 Author Posted February 21, 2018 Playback correction doesn't seem to do anything in this case It's not any audio only stream. It's live TV such as CNBC. I can record the channel and it works. Audio and video are perfect. Matter of fact, when I uploaded the debug logs from the Emby app, which @@ebr has seen, I was recording the stream and trying to watch at the same time. Recording the stream works, viewing it live does not.
ebr 16169 Posted February 21, 2018 Posted February 21, 2018 Playback correction doesn't seem to do anything in this case How many times did you try it? Try it about 3 times in a row... It's not any audio only stream. It's live TV such as CNBC. Interestingly, when I saw this issue a couple weeks ago, it was also on CNBC... It just started working again the next day though so I tacked it up to a problem at the source.
nominion 7 Posted February 26, 2018 Author Posted February 26, 2018 I will try hitting the playback correction button tonight. One interesting thing is that I tried to view CNBC using Live Channels and I got the same result, audio, but no video. When watching it directly on my server using the HDHomeRun software, it works fine. That seems to indicate it's something specific to AndroidTV perhaps.
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