Why isn't version 60 pulled?

[Ballistic 8]

Guys come on!!

 

Pull back update 60!! The auto-update doesn't work and manually installing the version gives all sort of other issues like library scans not completing and <insert every other topic of the last week>

 

Don't release software like this guys. We are spoiled and expect better testing of software before a release.

[Happy2Play 9780]

Sorry but everyones issues are different. I had no issues updating multiple systems so you would have to explain the issues you are having.

 

The Auto update has been explained in multiple topics,  This is do to the change from netframework to net core.

[CBers 7450]

Testing is performed in the beta channel and there were 11 iterations of 3.2.50.x before 3.2.60.0 was released.

 

I have personally updated 6 separate Emby servers running on Windows 7/10 without any issues.

 

So please, if you are having issues, post your logs so that they can be investigated.

 

Please remember to remove any identifiable information from the logs before posting. This includes IP and email addresses.

 

Thanks.

[Happy2Play 9780]

I am guessing the user is updating from 3.2.36.0 since auto update was off until 3.2.60.0.  So 15 beta versions on 3.2.36.0 to get to .40 and another 7 betas to get to 50, then another 11 to get to 3.2.60.0. 

 

So to say testing wasn't done is not realistic.  Yes users had issues do to this change over but a simple reinstall from the download page resolved I would say 99% of all issues.

[Luke 42078]

Hi, the automatic update issue from 3.2.36 to the latest is unfortunate, but we don't believe there are any issues outside of that. If you're having an issue we're more than happy to help you get squared away. Thanks !

[Tur0k 148]

I am on 3.2.60 and haven't had any trouble. I will admit that the upgrade from 3.2.36 had to be done by stopping Emby server installing the latest from the website and starting Emby server. Most of the trouble was caused by Changes in the fall creators update on windows 10.

 

 

Sent from my iPhone using Tapatalk

[Ballistic 8]

In Holland we call your behaviour "Een bord voor je kop hebben"

[Demati 5]

I am guessing the user is updating from 3.2.36.0 since auto update was off until 3.2.60.0.  So 15 beta versions on 3.2.36.0 to get to .40 and another 7 betas to get to 50, then another 11 to get to 3.2.60.0. 

 

So to say testing wasn't done is not realistic.  Yes users had issues do to this change over but a simple reinstall from the download page resolved I would say 99% of all issues.

@@Happy2Play I don't think you tested properly per your post here

 

I asked in that thread and I will ask again.  Do you actively test Windows 7 32/64 bit for your releases? Do you walk through all of your guides and procedures in your regression testing to make sure something didn't break? I asked about this several days ago.  My biggest complaint so far is the lack of any real information being provided about this release.  I still can not run this particular release as a service in Windows 7 64bit.  When do you plan to test this?

[CBers 7450]

I still can not run this particular release as a service in Windows 7 64bit.

 

Have you supplied the relevant logs ??

 

Have you tried using NSSM ??

 

There's no reason why you couldn't install the beta server on a separate PC and become another tester.

[Demati 5]

Have you supplied the relevant logs ??

 

Have you tried using NSSM ??

 

There's no reason why you couldn't install the beta server on a separate PC and become another tester.

 

I suggest you read through the thread I linked to in order to fill in the gaps.  There are no logs because the service never starts.  I used NSSM exactly as described in the guide provided.

[CBers 7450]

I suggest you read through the thread I linked to in order to fill in the gaps.  There are no logs because the service never starts.  I used NSSM exactly as described in the guide provided.

 

NSSM should be logging to the EventViewer, but you can create a separate log via the I/O tab.

 

See here: https://nssm.cc/usage

[Demati 5]

@@CBers I am not messing around with this any further.  As I explained in the previous thread I was able to reproduce the issue on Windows 7 32 and 64 bit.  It can be reproduced via a VM.  You now know how to reproduce the problem.  It is now the responsibility of the Emby developers to troubleshoot the code they wrote.  It is not my responsibility.  @@Happy2Play mentioned spinning up a VM and investigating.  Did that happen? What were his results? I have also asked several times for the dependencies Emby has on Windows 7 update packages (to date none of the developers have provided this).

[CBers 7450]

I am not messing around with this any further.

I have checked all of your posts so far, but I can't see that you've supplied any logs.

 

No matter what piece of software anyone uses, if there is a problem, then at some point, logs will be required. Emby is no different.

 

@@Happy2Play is not a developer, nor am I, so we can only offer so much help and advice.

 

If you can't get NSSM to start Emby, then you need to supply the relevant information that has been asked for, such as logs.

 

Without those, the developers are working in the dark.

 

Putting all the why's aside, you need it fixing, so please, supply your logs.

 

If it turns out that there is something not installed, by ways of Windows Updates, then it might be identified and you will have an answer.

 

Does Emby run OK when running as a process, ie, not via a service?

 

Thanks.

[Demati 5]

I have checked all of your posts so far, but I can't see that you've supplied any logs.

 

No matter what piece of software anyone uses, if there is a problem, then at some point, logs will be required. Emby is no different.

 

@@Happy2Play is not a developer, nor am I, so we can only offer so much help and advice.

 

If you can't get NSSM to start Emby, then you need to supply the relevant information that has been asked for, such as logs.

 

Without those, the developers are working in the dark.

 

Putting all the why's aside, you need it fixing, so please, supply your logs.

 

If it turns out that there is something not installed, by ways of Windows Updates, then it might be identified and you will have an answer.

 

Does Emby run OK when running as a process, ie, not via a service?

 

Thanks.

 

@@CBers I get the feeling you aren't reading my posts or thread.  If you had you would have answers to your questions.

 

Fwiw I have been a software engineer for about 20 years.  If a user of my software provides me a methodology to reproduce the issue that is being experienced then I don't need logs.  I have described exactly how to reproduce the issue of Emby Server not running as a service in Windows 7 32/64 bit.  You are now the 3rd Emby team member to do nothing about it.  Do the following and see if it works and figure out what is wrong.  I will not debug/troubleshoot your release for you when you are armed with all of the information you need.

1. Install Windows 7 32 and or 64 bit to a machine or VM
2. Follow the guide for installing Emby as a service leveraging NSSM
3. Publish results

What is hard about that? Also why is it so hard for you to provide to the community the dependencies the Emby software has on Windows update packages? This should be trivial for your developers to do.  Do they build the software without knowing these dependencies?

 

If I sound frustrated it is because I am! I have been asking these questions for a week now and no answers! Furthermore these are simple tests to perform but you and the Emby team aren't performing them.  Pushing this back on me or on any user is ridiculous.  It really makes me feel that you do not do any regression testing of your code. 

Edited January 5, 2018 by Demati

[CBers 7450]

@@Demati If you are a software developer, then you would recognise the need for your users to supply logs etc to diagnose any problems, which you still haven't.

 

I am a moderator and not a developer and I do not have the means to run VMs and in any case, it wouldn't be the same as your setup, as you stated that you have disabled Windows updates.

 

Unless Luke or @@ebr know a reason why already, then you will need to supply logs etc.

[Demati 5]

@@Demati If you are a software developer, then you would recognise the need for your users to supply logs etc to diagnose any problems, which you still haven't.

 

I am a moderator and not a developer and I do not have the means to run VMs and in any case, it wouldn't be the same as your setup, as you stated that you have disabled Windows updates.

 

Unless Luke or @@ebr know a reason why already, then you will need to supply logs etc.

@@CBers I haven't disabled Windows Updates.  I apply them selectively after reviewing their contents and whether or not I need them.  There is a difference there.  Again you have not read the information I have provided on this board.  Tell me which updates I need and I will review them and apply them.  To tell someone they need to "update everything" without any sort of reason is lazy software engineering.

 

Since you are not a developer then you may not understand how to test or reproduce issues.  In that case as the moderator why not forward my messages to the developers? Ask them the following:

1. What are the dependencies of the Emby Server software in Windows 7 32 and 64 bit?
2. Which updates (specifically) need to be applied?

If you publish this information then everyone has access to reproducing a similar environment for running and testing your software.  Why do the moderators on this board deflect whenever I ask these questions? Why do you need logs in order to provide the dependencies of your software?

[ryandavidg 30]

I'm not a dev but from my experience updating my Windows 7 Emby server a while back I found this article useful:

https://docs.microsoft.com/en-us/dotnet/core/windows-prerequisites?tabs=netcore2x

 

(note KB2533623 for Win7)

[Demati 5]

@@ryandavidg thank you for that.  I will check my system when I get home this evening for it.  This is the type of information I expect from the moderators/developers, however.  We as customers shouldn't be doing this for them.

[CBers 7450]

Hope that fixes it for you @@Demati,but please report back if it doesn't.

[Demati 5]

@@CBers while I appreciate the sentiment this does not mean I am not still looking for answers to my questions.  If the Emby team can't answer my questions and produce Windows dependencies then that speaks volumes about your development and test process.

[CBers 7450]

@@CBers while I appreciate the sentiment this does not mean I am not still looking for answers to my questions. If the Emby team can't answer my questions and produce Windows dependencies then that speaks volumes about your development and test process.

Before a Stable release, many iterations are run through in beta, including 11 for the v3.2.60.0 release.

 

NSSM has been used for several months now without any issues found in beta, which is why when someone first brings an issue up, they are asked to supply logs from their environment.

 

Once the developers have reviewed the logs, then the developers can make recommendations, or indeed change the Emby software if required.

 

Perhaps you would like to join the beta testing team so that you can help to identify issues in your environment that may help others in the future.

[Demati 5]

@@CBers I don't want to join the beta.  I paid for a lifetime membership and have supported Emby financially.  I won't support you by testing your code.

 

I will ask you again to read through my previous posts on this topic.  Every version I tried previous to the 3.2.60.0 update works as a service in Windows 7.  The latest update breaks something when running as a service but works fine as a normal process.  I see your latest post as yet another deflection of the questions I am asking.  What are your dependencies in Windows 7?

[Spaceboy 2573]

@@CBers I don't want to join the beta.  I paid for a lifetime membership and have supported Emby financially.  I won't support you by testing your code.

 

I will ask you again to read through my previous posts on this topic.  Every version I tried previous to the 3.2.60.0 update works as a service in Windows 7.  The latest update breaks something when running as a service but works fine as a normal process.  I see your latest post as yet another deflection of the questions I am asking.  What are your dependencies in Windows 7?

i'd say you are in the wrong place then. a bit of reading of the forum before committing would have told you that to drive any change here you need to provide all information. There's a lot to be done and you are making your request less attractive by failing to do so. i'm not saying this is right or wrong, just stating facts

[Demati 5]

@@Spaceboy sharing information goes both ways.  Especially when you are a paying customer.  Is it wrong for the development team to publish the system dependencies of their software? Why do I need to provide logs for that information?

 

With respect to the logs I have a scenario where no log is produced and another where the application works fine as a normal process.  I have provided the team a way to reproduce the issue.  In lieu of a log that is a pretty good starting point to troubleshoot.

 

The point you are missing is that the moderators here have largely ignored a simple request.  What are the updates that need to be installed via Windows update to assure the software operates? I don't see that as being unreasonable.  If it is then say that.  Why don't one of the moderators say "We don't know" or "We aren't going to publish that"? Instead I see alot of deflection and silence on the topic.

[Spaceboy 2573]

@@Spaceboy sharing information goes both ways. Especially when you are a paying customer. Is it wrong for the development team to publish the system dependencies of their software? Why do I need to provide logs for that information?

 

With respect to the logs I have a scenario where no log is produced and another where the application works fine as a normal process. I have provided the team a way to reproduce the issue. In lieu of a log that is a pretty good starting point to troubleshoot.

 

The point you are missing is that the moderators here have largely ignored a simple request. What are the updates that need to be installed via Windows update to assure the software operates? I don't see that as being unreasonable. If it is then say that. Why don't one of the moderators say "We don't know" or "We aren't going to publish that"? Instead I see alot of deflection and silence on the topic.

sorry but you need to address this to someone who cares.