Playback Failure

[acornucopia 0]

When I first set this up I was experiencing perfect video playback, but the audio was choppy/broken up/slowed very consistently on whatever I watched. I’ve since signed in to Emby Connect, and since then have been experiencing a ‘Too many errors. Giving up” error.

 

In either configuration, playing from Chrome gives a “Playback Error
No compatible streams are currently available. Please try again later or contact your system administrator for details.” error.

 

How to proceed? I've seen similar posts where installing the new package is the solution but using the command on the download page gives me this message

 

cannot access archive: No such file or directory

Errors were encountered while processing:

 emby-server-deb_3.2.60.0_amd64.deb

 

 

 

[Luke 42078]

hi there @@acornucopia, can we take a look at an example? please attach the information requested in how to report a media playback issue. thanks !

[acornucopia 0]

Sorry. I included this the first time I posted but that failed and the second time I forgot!

Log.txt

Edited January 2, 2018 by acornucopia

[Luke 42078]

Ok, there's a lot of playback attempts in this log. can you tell me around what time the problem occurred? thanks.

[Luke 42078]

I do notice a failure to start ffmpeg. you should verify that your ffmpeg build has execute rights:

/var/lib/emby-server/ffmpeg/20170308/ffmpeg

Also, I notice you have installed mono 5.4, but our highest supported version is 4.8.1. So there are multiple potential causes of problems here.

 

I realize this might sound like a headache, but if you check out the download page of our website:

https://emby.media/download.html

 

We have a new installation package with all dependencies self-contained so that you never have to worry about these things. It will make things much easier for you, but it is a brand new installation. Thanks.