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New update ruined sound for recently added media on ps4


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Happy2Play
Posted

What browser are you using as there are no resttiction in attaching log files.

Happy2play-Test
Posted (edited)

fire fox

 

 

Only issue I see in FireFox is a pop-up for Adode Flash, after allowing I can choose and attach files.

 

5a5555f663f3c_popup.jpg

Edited by Happy2play-Test
Posted

Interestingly we're stream copying the original audio from your file as-is. And you're saying it doesn't sound good?

hjason7812
Posted

it's really low. it's hard to explain other than having to turn surround sound full blast to even be able to hear it just a little.

Posted

What is your speaker setup?

Posted

5.1 3,000 watts

 

have you tried other files besides this one? and if so ,can you give another example? thanks !

hjason7812
Posted

listen all video's do the same exact thing. and it only happens on the ps4 pro version of the server. pc and amazon fire tv version however work fine. every since the latest update to the server ps4 sound has been screwed up.

hjason7812
Posted

also I've tried everything short of reinstalling the server..

Posted

also I've tried everything short of reinstalling the server..

 

That won't make a difference.

hjason7812
Posted

And there it is! the answer we've been waiting for..

Posted

While I don't use the PS4 version, in the Android version there is an option at the player level to adjust the volume.  Example, on a phone you can control the volume of the audio using the audio buttons of the phone.

 

Is it possible that the app, player or system volume has been lowered to the point of almost being off and you are over-riding it by increasing the volume of your 5.1 3,000 watt external sound system?
 
Just a thought.
  • Like 1
hjason7812
Posted

no the ps4 uses the browser for the app. there isn't a volume control in there. I've been after them for awhile to make an actual app for the ps4 because you can't even play music through the browser app version.

Posted

There doesn't need to be volume controls here because we just set it to the max internally and then you can use your regular TV or audio receiver remote control.

Posted

Wish I could help by trying on a PS4 myself, but don't have one. 

 

I asked my son about his gaming console and he is on an Xbox.  But the questions he asked was, how is the volume on other programs or games? 

 

I can only relate by saying that on my computer I can have the system (windows) volume turned way down and compensate by turning the volume of my external speakers way up.

 

I probably shouldn't put my 2 cents in when I have no way to confirm or test, but it seems logical.  If all other apps/devices (non-ps4) are working with no problem, it must be something in that one device.
hjason7812
Posted

yeah games and everything else plays normal. this only happen when using emby, idk if sony did something in the latest update or something messed up in the latest emby update...

Posted

Have you tried installing the backup version of the server that is created during an update?  If the problem goes away, then that points in one direction.  If not, the rabbit hole gets deeper.

hjason7812
Posted

no i haven't tried that, was also thinking of maybe reinstalling the whole server. but luke said that would matter

Posted

I have a PS4 and can test.

 

@@hjason7812 can you please confirm exactly what you are doing.  Just launching the web browser on PS4 and playing everything that way?

hjason7812
Posted

you launch the ps4 browser and go to tv.emby.media and that is their "ps4 app"

  • 2 weeks later...
hjason7812
Posted

Still no resolution for this problem? The new server update didn't resolve this issue.. Keep digging please...

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