cannot reproduce

[fbrassin 47]

I have a problem playing from my new vps with ubuntu server to my ATV4

When i try playing i have message that i cannot play.

What can i do?

Here is the log.

https://paste2.org/FxXep9wn

[fbrassin 47]

I forgot to say that i tried to play at about 17.50.

I was trying to play Gomorra.S01E03.L.omm.e.casa.720p.BluRay.DTS.ITA.Subs.ITA.ENG.x264.mkv

Edited December 10, 2017 by fbrassin

[Dibbes 514]

@@fbrassin Seems like an issue with your file. It won't play through the webpage either, while other .mkv's will play...

[fbrassin 47]

I whatched that file with plex with no issue.

But it happens also with all the files.

I think there must been something on that vps.

[fbrassin 47]

@@fbrassin Seems like an issue with your file. It won't play through the webpage either, while other .mkv's will play...

 

I've just tried to play the same episode from web ui and it works without problems so there should be something with my ATV4.

BTW i have 2 ATV4 and it doesn't work with anyone.

[ebr 16169]

Hi.  Can you supply a sample file for us to test?

 

Thanks.

[fbrassin 47]

OK i'll put a part a the file on my dropbox and give you the link via PM

[fbrassin 47]

Hi.  Can you supply a sample file for us to test?

 

Thanks.

PM sent

[ebr 16169]

Thanks.  The sample you sent plays for me on my 4th gen box.

[fbrassin 47]

There should be something on my server i think as i cannot reproduce it on both my atv4.

Any idea?

[ebr 16169]

Not sure.  Perhaps ffmpeg version?

 

I see some errors from ffprobe trying to process some of your videos as well as errors in chapter extraction.

 

I also notice you appear to have the app's bitrate set to just 1.5Mb/s.  Is this a remote connection?

[Luke 42077]

Yes it is, over https.

[fbrassin 47]

Yes, it is a remote connection.

I didn't realize i have connection limited.

I will try to set it to max so i should have no transcoding, maybe the problem is that.

[fbrassin 47]

I managed to make it start.

My ATV4 in playing menu is set to stream at 40Mb/s, but i'm sure the play was transcoded at a lower bitrate.

Where else should i set to stream at original bitrate?

 

Here is my transcoding:  https://paste2.org/A2yBgxI6

 

And this is server log: https://paste2.org/Y39YAtZt

[ebr 16169]

Hi.  It is not reducing the bitrate.  The video is only at just under 4Mb/s.

 

It is transcoding for two reasons:

 

1) DTS is not supported on the Apple TV

2) You have selected graphical subs that are also not supported by the device so are being burned in

[fbrassin 47]

Here you sure it is under 4Mb/s

It seems over 5Mb/s

Or am i wrong?

 

I see this

Video

CodecH264
AVCYes
ProfiloHigh
Livello41
Risoluzione1280x692
Formato1.85:1
AnamorficoNo
InterlacciatoNo
Framerate25
Bitrate5503 kbps
Profondità Bit8 bit
Formato Pixelyuv420p
Ref frame1
NAL4
Title720P H264

Edited December 12, 2017 by fbrassin

[fbrassin 47]

Second question.

How can i select non graphical subtitles?

[ebr 16169]

Here you sure it is under 4Mb/s

It seems over 5Mb/s

Or am i wrong?

 

I see this

Video

CodecH264

AVCYes

ProfiloHigh

Livello41

Risoluzione1280x692

Formato1.85:1

AnamorficoNo

InterlacciatoNo

Framerate25

Bitrate5503 kbps

Profondità Bit8 bit

Formato Pixelyuv420p

Ref frame1

NAL4

Title720P H264

 

The value reported there includes a 1.5Mb/s audio stream.

[ebr 16169]

Second question.

How can i select non graphical subtitles?

 

You could use our subtitle downloading feature to find suitable text ones or find them by some other means.