Guide Data No Longer Populates

[gpm365 0]

For some reason I no longer have any guide data for live TV. I use Schedule Direct for my service. I have restarted my box, reinstalled Emby, deleted SD and added back. Homerun is my tuner and it works separately. Thanks in advance.

[Luke 42077]

Hi there, we're sorry to hear about this. Please run a guide refresh and then attach the information requested in how to report a problem. thanks !

[gpm365 0]

Sorry, that's what I thought I did when I opened the topic.

Emby Log - Nov 14, 2017 at 415 PM.pdf

[Luke 42077]

Hi there, can you please attach the log file in it's original plain text format? thanks !

[gpm365 0]

Here you go... I've attahced the logs in .text format.

 

Thanks!

emby logs.txt

Edited November 14, 2017 by gpm365

[Luke 42077]

It appears your hd homerun is currently unreachable:

2017-11-14 12:02:15.450 Error HttpClient: Connection to http://192.168.1.193/discover.json timed out

This is causing the server to assume zero channels, which therefore causes the programs to get wiped out. For the next release of Emby Server there are improvement to better handle this situation, but for now make sure your HD Homerun is turned on, connected to the network, and then try again.

 

Please let us know if this helps. Thanks !

[gpm365 0]

That's strange. I have checked the tuner using the homerun app from two difference sources and everything works fine. I performed a firmware upgrade on the tuner last night, which required a bounce. Afterwards, I tried pulling guide data from Emby and it still fails.

[Luke 42077]

Check in emby live TV setup to see that the tuner ip address is correct

[gpm365 0]

Yep. That was it. IP reservation time. Thanks Luke!