ServerGuy 24 Posted November 14, 2017 Posted November 14, 2017 While trying to play a UHD movie through the web app on Chrome (Version 61.0.3163.100) the video displays a green screen (See screenshot) Testing in another browser (Firefox) the video plays fine. I've attached the media information and have both the transcoding and server logs available (I can PM them directly to you) Anyone have ideas?
ServerGuy 24 Posted November 16, 2017 Author Posted November 16, 2017 Updated Chrome to the latest version (Version 62.0.3202.94) with the same result.
Luke 42077 Posted November 16, 2017 Posted November 16, 2017 Yes please attach the logs but since I'm not able to reproduce I have a feeling I might need a sample file. Thanks.
Luke 42077 Posted November 16, 2017 Posted November 16, 2017 I would try installing from the website on top of your existing version. See if that makes a difference. Thanks.
ServerGuy 24 Posted November 16, 2017 Author Posted November 16, 2017 I pulled down the latest installation file and installed again, but playback gives the same result sadly.
Luke 42077 Posted November 16, 2017 Posted November 16, 2017 Can you provide a sample video for testing? I'm unable to reproduce the problem. Given that we're doing a full transcode a sample might not actually be useful anyway. The issue is probably in the chrome browser video player.
ServerGuy 24 Posted November 26, 2017 Author Posted November 26, 2017 It appears that it is limited to one machines installation of Chrome, on others it works fine, I will have to do some digging. Thanks for your help Luke
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