Blank library after server migration

[benbour 12]

Hello all.

 

I'm hoping some of you may be able to shed some light on the issue I'm having.

 

I received a great machine that I wanted to replace my current Emby Sever with. I thought I had a good game plan for the migration:

 

1) Set backup plugin to network location

2) Force a backup right before shutting down the old Emby server.

3) Install Emby server on new machine (same IP address) along with backup plugin, point to network location for previous backup

4) Restore from backup

5) success?

 

Everything went fine until I went to the home screen to check on the media - it wasn't there.It's just a blank black page under "Home".

 

This is consistent across all devices on my network.

 

What I've done so far:

 

Verified connectivity from new Server to Media Drives (success).

Verified permission to media drives (success).

Restored from backup again (same result)

 

I'm not sure what I'm missing here. I even see thumbnails on the libraries within server manager of my media.

 

Attaching log.

[benbour 12]

Just figured it out. The User account hadn't restored the way I thought it would. It didn't restore the password for the user (I had to set it), or the profile picture. From first glance though, it does look like watch status has remained.

 

When I thought about the fact that I had to create a password, I thought I'd check on library permissions within Emby. The user did not have rights to the media.

 

Is this something that can be addressed in the plugin for back/restore of users? Has anyone else seen this behaviour?  

 

Thanks.

[ebr 16185]

During this migration did you also upgrade the server version?

[benbour 12]

Same version of Emby Server for Windows.

[ebr 16185]

Same version of Emby Server for Windows.

 

What version was that?

 

My thinking is it was actually the clean install that caused this problem rather than the migration/backup itself.

[benbour 12]

What version was that?

 

My thinking is it was actually the clean install that caused this problem rather than the migration/backup itself.

 

Latest 3.2.36.0

[Luke 42080]

You also need to run a library scan with the new server.

[benbour 12]

You also need to run a library scan with the new server.

It initiated a library scan immediately after the restore process. The issue was the user account that I had thought to be restored over lost it's permissions to the media library.

I also tried from 2 separate Kodi boxes to play media, and they gave a generic error message. If a simple "access denied" message or something of that nature had appeared in any instance, it would have been easier to troubleshoot.

 

The Kodi computers (Openelec) also had to have their dbs reset for some reason.

Edited November 14, 2017 by benbour