Orsay App freezes when changing audio track

[amaga 4]

Hi

 

I've been a long time Emby user running on Emby Theater for Windows. Recently, I migrated to Emby for Samsung after discovering how to install it being in Brazil. I have 2 Samsung TVs at home - one running Tizen (software version 1501) and another running Orsay (software version 2108). On Tizen, I'm able to change the audio track on my mkv's. However, when I try it on the older tv, the app freezes. I'm attaching the server logs hoping this will help figuring out the problem.

 

Also, being a new user for the Samsung App, I have 2 things I would like to figure out - first, is it possible to configure the Tizen app to remove the black background behind subtitles (this doesn't happen on the Orsay app). Secondly, is it possible to configure the Samsung App to access files on the network share directly, without the need to transcode?

 

And finally, thanks for this super platform you guys created!!!

 

 

 

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2017-11-08 21:11:33.339 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 3ms. http://192.168.1.102:8096/emby/Items/2aeb1b07b3c1586ba5b1c0fd8f8785dd/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:33.375 Info HttpServer: HTTP GET http://192.168.1.102:8096/emby/Items/3318d85f1a0690e4620476f51af6efc7/Images/Primary/0?maxwidth=210&maxheight=116&quality=90. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+
2017-11-08 21:11:34.001 Error HttpServer: Error processing request
    *** Error Report ***
    Version: 3.2.36.0
    Command line: C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\System\MediaBrowser.ServerApplication.exe
    Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
    64-Bit OS: False
    64-Bit Process: False
    User Interactive: True
    Processor count: 4
    Program data path: C:\Users\Andre\AppData\Roaming\MediaBrowser-Server
    Application directory: C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\System
    System.IO.IOException: The process cannot access the file 'C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\images\resized-images\e\e0fba6e3-74a9-fa2a-95ef-219fd4448210.jpg' because it is being used by another process.
     at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
     at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
     at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
     at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share, FileOpenOptions fileOpenOptions)
     at SocketHttpListener.Net.HttpResponseStream.<TransmitFileManaged>d__51.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.HttpServer.FileWriter.<WriteToAsync>d__57.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.Services.ResponseHelper.<WriteToResponse>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.Services.ServiceHandler.<ProcessRequestAsync>d__15.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
     at Emby.Server.Implementations.HttpServer.HttpListenerHost.<RequestHandler>d__72.MoveNext()
    System.IO.IOException
     at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
     at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy, Boolean useLongPath, Boolean checkHost)
     at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize, FileOptions options)
     at Emby.Server.Implementations.IO.ManagedFileSystem.GetFileStream(String path, FileOpenMode mode, FileAccessMode access, FileShareMode share, FileOpenOptions fileOpenOptions)
     at SocketHttpListener.Net.HttpResponseStream.<TransmitFileManaged>d__51.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.HttpServer.FileWriter.<WriteToAsync>d__57.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.Services.ResponseHelper.<WriteToResponse>d__0.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at Emby.Server.Implementations.Services.ServiceHandler.<ProcessRequestAsync>d__15.MoveNext()
    --- End of stack trace from previous location where exception was thrown ---
     at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
     at System.Runtime.CompilerServices.TaskAwaiter.ValidateEnd(Task task)
     at Emby.Server.Implementations.HttpServer.HttpListenerHost.<RequestHandler>d__72.MoveNext()
    
2017-11-08 21:11:34.001 Info HttpServer: HTTP Response 500 to 192.168.1.139. Time: 1681ms (slow). http://192.168.1.102:8096/emby/Items/417a0147f6ea8c514a3740963843a3fe/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:34.002 Info HttpServer: HTTP GET http://192.168.1.102:8096/emby/Items/d185ca6bb98c4dc4e1fc90e01641981b/Images/Primary/0?maxwidth=210&maxheight=116&quality=90. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+
2017-11-08 21:11:34.236 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\b6d6488203e3487a84c39154283e50e0.jpg
2017-11-08 21:11:34.237 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 236ms. http://192.168.1.102:8096/emby/Items/d185ca6bb98c4dc4e1fc90e01641981b/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:34.270 Info HttpServer: HTTP GET http://192.168.1.102:8096/emby/Items/0b3a7fc384857f82a4991a64abeeba70/Images/Primary/0?maxwidth=210&maxheight=116&quality=90. UserAgent: Mozilla/5.0 (SmartHub; SMART-TV; U; Linux/SmartTV+2014; Maple2012) AppleWebKit/537.42+ (KHTML, like Gecko) SmartTV Safari/537.42+
2017-11-08 21:11:34.276 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\e59e17fda0f042229750b393773f818e.jpg
2017-11-08 21:11:34.277 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 1249ms (slow). http://192.168.1.102:8096/emby/Items/d185ca6bb98c4dc4e1fc90e01641981b/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:35.523 Info App: Transcoding kill timer stopped for JobId 85d7378baeb44e4b8d6c824de1412d21 PlaySessionId null. Killing transcoding
2017-11-08 21:11:35.585 Info App: Stopping ffmpeg process with q command for C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\transcoding-temp\b68daf5a163688c894423700e8276198.ts
2017-11-08 21:11:36.060 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\ddb4779a637d4294bb34d5354c1a9146.jpg
2017-11-08 21:11:36.061 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 1791ms (slow). http://192.168.1.102:8096/emby/Items/0b3a7fc384857f82a4991a64abeeba70/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:36.172 Info App: Deleting partial stream file(s) C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\transcoding-temp\b68daf5a163688c894423700e8276198.ts
2017-11-08 21:11:36.214 Info App: FFMpeg exited with code 0
2017-11-08 21:11:36.222 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\b31b93069df748418d8fd94831c3230d.jpg
2017-11-08 21:11:36.223 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 3153ms (slow). http://192.168.1.102:8096/emby/Items/0b3a7fc384857f82a4991a64abeeba70/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:36.376 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\bc80800635274a6d8908fd968611da15.jpg
2017-11-08 21:11:36.378 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 3367ms (slow). http://192.168.1.102:8096/emby/Items/3318d85f1a0690e4620476f51af6efc7/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:11:36.381 Info HttpResultFactory: Transmit file C:\Users\Andre\AppData\Roaming\MediaBrowser-Server\cache\temp\80124f2100ec4eb4bf3f3e8adfbc5001.jpg
2017-11-08 21:11:36.382 Info HttpServer: HTTP Response 200 to 192.168.1.139. Time: 3007ms (slow). http://192.168.1.102:8096/emby/Items/3318d85f1a0690e4620476f51af6efc7/Images/Primary/0?maxwidth=210&maxheight=116&quality=90
2017-11-08 21:13:25.073 Info HttpServer: HTTP GET http://localhost:8096/emby/System/Logs/Log?name=server-63645712519.txt. UserAgent: Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/61.0.3163.100 Safari/537.36

[FrostByte 5392]

Hi

 

I've been a long time Emby user running on Emby Theater for Windows. Recently, I migrated to Emby for Samsung after discovering how to install it being in Brazil. I have 2 Samsung TVs at home - one running Tizen (software version 1501) and another running Orsay (software version 2108). On Tizen, I'm able to change the audio track on my mkv's. However, when I try it on the older tv, the app freezes. I'm attaching the server logs hoping this will help figuring out the problem.

 

Also, being a new user for the Samsung App, I have 2 things I would like to figure out - first, is it possible to configure the Tizen app to remove the black background behind subtitles (this doesn't happen on the Orsay app). Secondly, is it possible to configure the Samsung App to access files on the network share directly, without the need to transcode?

 

And finally, thanks for this super platform you guys created!!!

 

 

 

Which Orsay app are you talking about, the unofficial app which is no longer developed, or the official Orsay app from the Samsung store?

 

The official Orsay app has a black box around subtitles on my TV, I believe this is a known issue with both official apps.

 

If you're running the third party Orsay app make sure you're running v2.2.3 which fixed a few issues with multiple audio file selection.

Edited November 9, 2017 by FrostByte

[amaga 4]

Since I'm in Brazil, I didn't download it directly from the store because it isn't available in the Brazilian store. Had to follow this procedure:

 

https://emby.media/community/index.php?/topic/9869-samsung-smart-tv-app-install-instructions/?p=277344

 

How do I find out what version of the app I'm running? And how to I install the third party app v2.2.3 to see if it fixes this issue?

 

Thanks!!!!

[FrostByte 5392]

What is the model number of the TV we are talking about?  That would help a lot in answering your questions. 

 

Ok, if you followed the instructions on the link you posted above then you are using the third party Orsay app, so if that's what you used then you may need to update it. 

 

You can see the version # of the third party app on the splash screen when it first starts or you can also go to settings and all the way over to About and it will show the version there also.  If you haven't updated it in the last couple of weeks then it's probably an older version which has been fixed now.

 

If you do have something older than 2.2.3 then just follow those instructions again to update

 

-- 

 

To use the official app in Brazil you would have to change the region of your TV to US then you can load the app from the Samsung store.  There is an Orsay and Tizen official app now

[amaga 4]

Thanks - I'll try to update it tonight.

[amaga 4]

FrostByte, it worked!!!! Thanks for the help!!!!

 

Do you know if there is a way for the Samsung app to access files on the network directly, or do they all necessarily have to be streamed?

[FrostByte 5392]

FrostByte, it worked!!!! Thanks for the help!!!!

 

Do you know if there is a way for the Samsung app to access files on the network directly, or do they all necessarily have to be streamed?

 

I don't believe so.  The app which came with my TV can see my folder structure on the server and play them, but it's kind of lame

[amaga 4]

What I meant is that, even though the files are shared through the network, the server has to transcode them to the Samsung TV app. If I play them from the Emby Theater for Windows app, then they play them directly, without the need to transcode. Is this also possible in the Samsung TV app?

[Luke 42078]

Most formats should direct play with our orsay app, yes.

[FrostByte 5392]

What I meant is that, even though the files are shared through the network, the server has to transcode them to the Samsung TV app. If I play them from the Emby Theater for Windows app, then they play them directly, without the need to transcode. Is this also possible in the Samsung TV app?

 

Sorry, misread your question.  As long as your files are within the specifications that your TV supports you should be good.   If the file has an unsupported codec, etc which your TV doesn't support then it will transcode.  An app running on a HTPC will probably always support more than an app running on your TV.

 

In your user manual look for these pages.

 

Example from my 2014

 

 

Edited November 11, 2017 by FrostByte

[amaga 4]

Ok - thanks!