Cannot enter playing settings

[fbrassin 47]

Hello,

i've just realized that in user menu if i press playing settings nothing happens, while i can enter other menu.

Any help?

[Luke 42077]

@@fbrassin, can you attach the emby server log from the time that you tried to open this screen? you can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[fbrassin 47]

I only have this after pressing button:

2017-11-03 20:53:42.452 Info HttpResultFactory: Transmit file /var/lib/emby-server/logs/server-63645264000.txt
2017-11-03 20:53:42.718 Info HttpServer: HTTP Response 200 to 192.168.1.5. Time: 287ms. http://192.168.1.55:8096/emby/System/Logs/Log?name=server-63645264000.txt 
2017-11-03 20:53:45.156 Info HttpServer: HTTP GET http://192.168.1.55:8096/favicon.ico. UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36
2017-11-03 20:53:45.157 Info HttpResultFactory: Transmit file /usr/lib/emby-server/bin/dashboard-ui/favicon.ico
2017-11-03 20:53:45.158 Info HttpServer: HTTP Response 200 to 192.168.1.5. Time: 2ms. http://192.168.1.55:8096/favicon.ico 
2017-11-03 20:53:51.495 Info HttpServer: HTTP GET http://192.168.1.55:8096/emby/Localization/cultures. UserAgent: Emby/3 CFNetwork/882 Darwin/17.0.0
2017-11-03 20:53:51.501 Info HttpServer: HTTP Response 200 to 192.168.1.93. Time: 7ms. http://192.168.1.55:8096/emby/Localization/cultures 
2017-11-03 20:53:55.453 Info HttpServer: HTTP GET http://192.168.1.55:8096/emby/System/Logs/Log?name=server-63645264000.txt. UserAgent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.75 Safari/537.36

[ebr 16169]

Hi.  Can you please reproduce the issue and then attach the entire log file? Bonus points if you can tell us what time you tried to enter the settings menu.

 

Thanks!

[fbrassin 47]

This is the time i pressed button:

22:38:51.976

 

And this is the complete log of the day:

https://paste2.org/PLyEwvb3

[ebr 16169]

Thanks.

 

What is your language and location set to on the device?

[fbrassin 47]

Italian and Italy

[ebr 16169]

And does your menu look like this or is it in English?

 

[fbrassin 47]

It is just like this in italian.

 

BTW in the other my ATV4 i can enter in that menu.

Edited November 4, 2017 by fbrassin

[Sarithz 2]

This is't working on my AppleTV 3 either.  Pressing the button does nothing.

[fbrassin 47]

I'm sorry for you, but i'm happy i'm not the only one 

I hope we can solve.

Mine is a ATV4

[thetrg 0]

I’ve had the same issue, and was brought to this thread via Twitter by the Emby community.

 

This problem is presenting itself on both my Apple TV 3 As well as my Apple TV 4K. Both of them are in the US, and a set to display English.

 

This issue did not present itself until the new OS tvOS app update.

[ebr 16169]

Okay, we have to figure out what you guys have in common.  I thought maybe it was a language setting but that doesn't appear to be it.

 

To start with - are you all Emby Premiere subscribers?

 

Then, can you each show us what your subtitle settings are set to on the server?

 

Finally, can you guys test this with different users.  Does it work for some and not others?

[Luke 42077]

I wonder if it is the accent characters on some of the language names, although you'd think that wouldn't be a problem because media future could have those characters too.

[ebr 16169]

I wonder if it is the accent characters on some of the language names, although you'd think that wouldn't be a problem because media future could have those characters too.

 

That was my initial thinking but I set my device to Italian and I can get into the menu so it is something else.

[fbrassin 47]

The strange is that i have 2 ATV4, with the same settings (i think) and pointing to the same server. 1 is working, the other not.

 

I'll report later, what ebr asked

Edited November 4, 2017 by fbrassin

[fbrassin 47]

Maybe i found what was the problem.

I found out that i wasn't able to change user.

I gave log out from connect, after that all returned ok. I was able to change user and enter in setting menu.

I hope this can help.

[Handl3vogn 6]

I have a similar problem on my friends appletv 4

unable to enter playback settings and evrything he plays transcodes at 1,5Mbit (low quality).

 

edit:

He is a guest user, and only signs in using emby connect.

Preferred subtitle language is set to Norwegian.

Subtitle mode: no subtitle.

and he is streaming over Internet (my line is 150/150 and he has 15/3).

 

Gets this message on server:

The media is being converted into a format that is compatible with the device that is playing the media.


Reason for transcoding:
Container not supported
Video codec not supported
Audio codec not supported
Media bitrate exceeds limit.

Edited November 5, 2017 by Handl3vogn

[ebr 16169]

Alright guys, thanks.  The Connect login was the missing piece of the puzzle.

 

I think I have this fixed now in beta and hopefully can release fairly soon.

 

Thanks again.

[Sarithz 2]

I also found that logging off of media connect and restarting the app fixed the issue with my AppleTV force transcoding everything at a 1.5 mbit setting. It is now back to a setting of Auto and direct playing my media again.

 

 

Sent from my iPad using Tapatalk