Server randomly stops

[Pirlo1966 22]

Server 3.2.35.0-3

 

Since yesterday I notice emby server randomly stops. Each time I need to restart Emby server in the package center of DSM.

 

The only thing I can think of is that it seems to happen when Emby server is accessed from two different clients (shield android app and web dashbaord). But that's just a thought. 

 

 

Server log.txt

[latinumking 7]

Unfortunately, I have exactly the same problem, just set up a new Emby server on my new Syno nas.

I did not have this issue in the past on my older syno nas.

I also access the server from different clients.

 

server.logfile.txt

[Luke 42077]

Please try again with the next release of Emby Server, thanks !

[djhifi 56]

Yes this is also happening to me since today as well.

 

@@Luke Is there any ETA on that?

Edited November 1, 2017 by djhifi

[solabc16 379]

Hello All

 

If you are experiencing this problem and are able, can you run the send logs utility and post the file reference here:

 

Details on the Wiki here: https://github.com/MediaBrowser/Wiki/wiki/Synology-:-How-to-Send-us-Support-Logs

 

That will enable me to check that this is what we think it is and you are indeed all experiencing the same problem.

 

Best

- James

[Pirlo1966 22]

Hello All

 

If you are experiencing this problem and are able, can you run the send logs utility and post the file reference here:

 

 

 

Sorry, tried twice. First time archive was created but sending the archive failed. 2nd attempt  creating archive failed.

[KRULL 10]

Same for me on Synology DS916+ DSM 6.1.3-15152 Update 8

It would let me play one item via Kodi plugin, then crash, now it crashes soon after I start it.

 

Sorry, I am now interstate, so not sure on SSH remotely, here is a link to screen shots of the log from the Package Centre area - https://imgur.com/a/q6qex

[solabc16 379]

Hello @@Pirlo1966

 

Thanks for trying, there is a limit on the maximum file size, which I suspect we're hitting given the size of the server log you posted initially.

 

35MB is not typical for a couple of hours, it looks like Kodi has some reasonably verbose logging enabled when 'debug' is switched on.

 

Best

- James

[Pirlo1966 22]

Ok, now I understand why. The archive is + 95 MB.

[solabc16 379]

Hello @@Pirlo1966

 

I've increased the upload limit, can you try again?

 

Best

- James

[Pirlo1966 22]

Sending ... Size: 951M   

[Pirlo1966 22]

Failed

 

  

[solabc16 379]

Yeah, I didn’t increase it that much! New release will be available shortly...

 

Best

- James

[solabc16 379]

Hello @@Pirlo1966

 

In the meantime, could you post a copy of the file embysvr.stderr, which will normally be located at /var/packages/EmbyServer/target/var/logs.

 

Best

- James

[djhifi 56]

Yeah, I didn’t increase it that much! New release will be available shortly...

 

Best

- James

 

You're pushing the package tonight?

[solabc16 379]

That's the intention, we're currently working through testing and ironing out a couple of things...

 

Best

- James

[djhifi 56]

thanks

[solabc16 379]

Hello @@djhifi, All

 

The updated release (3.2.36.0) is now available, please let us know if this resolves your issue.

 

Logs would still be useful, so if you have the opportunity: https://emby.media/community/index.php?/topic/52477-server-randomly-stops/?p=506381

 

Best

- James

Edited November 3, 2017 by solabc16

[KRULL 10]

Thanks for the quick work.

While it's hardly definitive, I just tested streaming music to my phone and that worked, with no crash.

Server hasn't crashed in over 10 mins, when I applied the update and it was crashing effectively immediately on running it last time.

I can't test local Kodi playback myself from interstate but will update when the other half gets home.

[KRULL 10]

The misses has confirmed it's back to working as it was with Kodi. A couple of videos played and no server crash.

[solabc16 379]

Thanks for the update @@KRULL.

 

Best

- James

[Pirlo1966 22]

All seems back to normal. My little girl watched a movie without emby server crashing. Thanks!

[solabc16 379]

Any chance of posting this file? https://emby.media/community/index.php?/topic/52477-server-randomly-stops/?p=506848

 

Best

- James

[Pirlo1966 22]

Any chance of posting this file? https://emby.media/community/index.php?/topic/52477-server-randomly-stops/?p=506848

 

Best

- James

 

Of course: https://witbosch-my.sharepoint.com/personal/bruno_masteryouremail_be/_layouts/15/guestaccess.aspx?docid=1e76dd96725284f2b8e83733ae6c8feda&authkey=AdggHOKpy4j6WLO-P8AUVkc&e=da10f25243274122a6c809b0f53bf069

[djhifi 56]

Thanks, its working correctly now.

I just need to test a database reset from my EMBY for KODI addon to see if it crashes the package whenever trying to cache the artwork at the same time
it's retrieving movies/tv shows.

I was crashing the package previously (it never did). I even marked you @@solabc16 in the corresponding thread I've opened.
Have you laid an eye?