Just a black screen when trying to play recorded TV in web app

[enforcersu 1]

Updated to the latest version of Emby Server last night (3.2.34)

 

When I am trying to play any of the recorded TV from the past few hours, I just get a black screen.  (Web UI, in the latest version of Google Chrome).

 

I've tried the following:

1. Rebooting Chrome.
2. Rebooting Emby Server
3. Trying different recordings.

Nothing seems to work.  Dashboard seems to indicate it thinks the item is playing even after closing the tab.

 

Server logs attached.  Let me know if more details are required.

emby_server_log20171027.txt

[Luke 42083]

Hi, and the ffmpeg log?

[enforcersu 1]

Attached!

ffmpeg_log.txt

[Luke 42083]

Try turning off quicksync and see if that helps. Thanks.

[enforcersu 1]

Negative.

 

Attached log

ffmpeg_noquicksync.txt

[Luke 42083]

I noticed you've customized your ffmpeg build. try deleting this folder:

C:\Users\Steve\Documents\ffmpeg-20171016-7480f23-win64-static\bin

 

And then restarting the server. Thanks.

[enforcersu 1]

Didn't work.

 

All the following do work:

1. Converted MP4 files
2. Currently recording shows
3. live TV

The only thing that doesn't work ATM is shows that have finished recording but are not yet converted, only on the webapp (worked fine on my mobile app).

[Luke 42083]

was this recorded by emby, and when?

[Guest asrequested]

Have you tested the recordings in an another player, to make sure the recording is correct?

 

Sorry, just saw the last comment.

Edited October 27, 2017 by Doofus

[enforcersu 1]

Yep, recorded by Emby this morning.  It works in Plex to play.

[Luke 42083]

Can you provide a copy of the file for testing? thanks.

[enforcersu 1]

Yeah - how should I best share?  (sorry for the newb question )

 

The file *does* play on my mobile app.

[Luke 42083]

dropbox or google drive would be great, thanks.

[enforcersu 1]

Just sent you a PM Luke!

 

Thanks!

[Luke 42083]

The supplied ffmpeg log appears to be from playing live tv, not from playing a video file.