Emby won't play audio when screen is locked

[troyhough 61]

When playing something in background mode and I turn the phone off, it works great, audio only of course. However when I turn the phone back on, the picture is black. If I expand it to full screen, stays black. The only way I have figured out to fix it is to stop playback and restart it. Phone is a Pixel 2 XL.

@@troyhough

[ghost2015 1]

hmm I saw reply 

We'll have a fix for this on the open beta tonight.

 

https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

 

Thanks guys.

 

But after install nothing changed. Music still stops after one or two tracks on my Mi MIX2 phone Android 8

[negas 1]

hmm I saw reply

We'll have a fix for this on the open beta tonight.

https://emby.media/community/index.php?/topic/24350-android-open-beta-testing/

Thanks guys.

But after install nothing changed. Music still stops after one or two tracks on my Mi MIX2 phone Android 8

Me too.

 

Sent from my RNE-L21 using Tapatalk

[uglymagoo 9]

There has not been a new beta release in the mean time and the original post was removed, so I suppose they found a last minute show stopper. Please wait for a 3.0.22+ release.

[troyhough 61]

When playing something in background mode and I turn the phone off, audio keeps playing, works great. However when I turn the phone back on, the video (picture) is black. If I expand it to full screen, the video/image stays black. The only way I have figured out how to fix it is to stop playback and restart it. Phone is a Pixel 2 XL. Also tested on Pixel 1 XL.

Edited December 6, 2018 by troyhough

[troyhough 61]

When playing something in background mode and I turn the phone off, audio keeps playing, works great. However when I turn the phone back on, the video (picture) is black. If I expand it to full screen, the video/image stays black. The only way I have figured out how to fix it is to stop playback and restart it. Phone is a Pixel 2 XL. Also tested on Pixel 1 XL.

Luke, did you mean to move this in this thread. My issue is video, not audio.

 

Thanks

[R2Rn 4]

Hi Guys, Hi Luke... I know this is being worked on, just another Me Too.

 

S8 running Android 8.0. I use my android exclusively for listening to music in the shop. (hmm, one thing Plex did better?)

[troyhough 61]

Hi Guys, Hi Luke... I know this is being worked on, just another Me Too.

 

S8 running Android 8.0. I use my android exclusively for listening to music in the shop. (hmm, one thing Plex did better?)

 

You use Emby to play back your music library and it stops playing when screen goes black?

Edited December 9, 2018 by troyhough

[Luke 42077]

We should have an update for this in the next few days. Thanks guys.

[R2Rn 4]

You use Emby to play back your music library and it stops playing when screen goes black?

Yup... That's the one. Also Sometimes(?) stops when it is just not front-center  ie: I'm doing something else with my phone.

 

We should have an update for this in the next few days. Thanks guys.

Thanks Luke!

[Luke 42077]

I apologize for the delay on this. A beta build is currently going up to resolve this. Thanks everyone.

[troyhough 61]

I apologize for the delay on this. A beta build is currently going up to resolve this. Thanks everyone.

 

**********Still not fixed in 3.0.24 Beta**********

 

When playing something in background mode and I turn the phone off, it works great, audio only of course. However when I turn the phone back on, the picture is black. If I expand it to full screen, stays black. The only way I have figured out to fix it is to stop playback and restart it. Phone is a Pixel 2 XL.

[Luke 42077]

That is unrelated to this topic. In my testing i have not seen that, but I'll do some testing and see if I can reproduce. Thanks.

[troyhough 61]

That is unrelated to this topic. In my testing i have not seen that, but I'll do some testing and see if I can reproduce. Thanks.

 

Unrelated to this topic but you merged my "fix it" post in here?

[Luke 42077]

Sorry that was my mistake then.

[uglymagoo 9]

I apologize for the delay on this. A beta build is currently going up to resolve this. Thanks everyone.

 

I just tried 3.0.28. The issue appears to be fixed. Perfect. Thank you so much

[Luke 42077]

Thanks for the feedback !

[medarion 1]

Got an update to version 3.0.28 today and playback works again flawlessly. Thanks!

[Luke 42077]

Great, thanks !

[troyhough 61]

Audio works while screen is locked, however when you turn the phone screen back on, the video is black. This issue still exists and always has since I started using Emby.

Edited January 4, 2019 by troyhough

[Luke 42077]

Audio works while screen is locked, however when you turn the phone screen back on, the video is black. This particular still exists and always has since I started using Emby.

 

We're looking into it, thanks.

[peekaboo72 0]

Hmmm, My phone or tablet will only play two songs from the server and then stops.

 

I have a nokia 8.1 with android 9 and a samsung tablet with android 8.1

Emby server is on a synology nas.

Emby version 4.0.2.0-1

 

I have given Emby no restrictions on my phone.

 

Where do i go wrong is there a work around for this or a setting in the server software?

[Luke 42077]

Hi there, are you running the latest version of the app on your phone?

[peekaboo72 0]

Thats correct the latest software is onmy phone. Version 3.0.35

[Luke 42077]

Are you actually queuing up multiple tracks to play? This really shouldn't be any issue anymore.