Never Able to Connect Remotely

[TALCCaro 5]

Hi! I have used Emby for several years and enjoyed it at home. I recently paid for the lifetime membership (this past summer). However, I have never been able to connect remotely to Emby.

 

In the past week or so, a friend of mine added me as a user on his Emby account. I am able to connect to it remotely at my home and see his tv shows and movies.

 

However, he is not able to connect to my account remotely. This is very frustrating to me.

 

My remote address is: http://xx.xxx.xx.xxx:8096/ 

 

I have a modem/router in one courtesy of Comcast, the Arris TG1682G.

 

I have Norton Security Suite. Emby is not blocked there.

 

I even checked Window's Firewall and Emby is not blocked there.

 

I have run through the connectivity troubleshooter more times than I care to do so.

 

Everything seems to go well... at least nothing stops me, until I go to check and see if the connection is working. It does not work. It does not work on canyouseeme. It does not work on my phone with or without wifi. It does not work at my friend and family's homes that I try to share it to.

 

I am not able to ever connect remotely using Emby Connect either by the way (away from home network), nor are my family and friends to mine.

 

I have Emby installed on it's own laptop computer in my home. Internally (my home network) everything works just fine, but when I leave home and my home network there's nothing out there.

 

I have tried getting a no-ip Dynamic DNS. This does not appear to help. (xxxx.xxxx.org)

 

For some reason inhome and remote are both 8096 now in my dashboard.

 

Version 3.2.33.0[/size]

check[/size]Emby Server is up to date

Running on http port 8096, and https port 8920.

In-Home (LAN) access: http://10.0.0.30:8096Help

Remote (WAN) access: http://xx.xxx.xx.xxx:8096/ 

 

On my Arris modem/router I have enabled port forwarding for 8096 and 8920.

 

 

Advanced > Port Forwarding

 

Manage external access to specific ports on your network.

more

 

Port Forwarding:[/size]

• • Enable
  • Disable

Port Forwarding

+ ADD SERVICE

Service Name Type Start Port End Port Server IPv4 Server IPv6 Active     EMBY TCP/UDP 8920 8920 10.0.0.30   EDIT X EMBY 2 TCP/UDP 8096 8096 10.0.0.30   EDIT X

 

 

I would love to share what I've collected with family and friends but I am at my wits end with what to try next.

 

If someone would kindly help me troubleshoot without telling me to go read the trouble shooting guide that would be wonderful. Thank you in advance with any help.  

 

I have attached my latest Emby Logs. [g

Emby Log.pdf

Edited October 24, 2017 by Happy2Play
Removed external IP

[TALCCaro 5]

[TALCCaro 5]

[Happy2Play 9780]

@@TALCCaro

 

Sorry but I just logged into your server via ip and DDNS address.  It is a little slow to respond but available.

Edited October 24, 2017 by Happy2Play

[naeonline 27]

add /web/home.html to your address

[Happy2Play 9780]

add /web/home.html to your address

 

Doesn't matter, it auto redirects.

 

able to login via http and https self-signed

 

 

 

@@TALCCaro

 

You will need to sanitize this post.

Edited October 24, 2017 by Happy2Play

[Happy2Play 9780]

Checking your IP shows the ports are open via www.yougetsignal.com.

[Tur0k 148]

You may want to scrub your public IP address from your post. This is an unsafe practice.

 

Did you DHCP reserve 10.0.0.30 on your home router for your Emby server? DHCP reservation is preferable but static IP assignment is the other alternative. If neither you will need to keep in mind that if your Emby server is ever assigned an IP address that does not match your home router's port forwarding rule for 8096 and 8920 it breaks.

 

Inside your network you need to use the 10.0.0.30 IP address, unless you have a service called NAT REFLECTION/NAT LOOPBACK available and enabled on your home router. Without the above service available and enabled you won't be able to use your public IP address while on your internal home network.

 

Your DDNS service will also not work internally unless you have:

A. NAT REFLECTION/NAT LOOPBACK available and enabled.

B. you could override DNS requests and direct them to 10.0.0.30 instead of your public IP address. This can be done by:

1. rewriting the HOSTS file on all your internal only devices (not optimal as this will break your dns lookup when on the public Internet when done on a mobile device).

2. Setup an internal DNS server (Pi-hole is a great solution and offers some security minded features) and setup all devices in your home network to use it for DNS lookups.

 

Publicly, I can see that you have port 8096 and 8920 open.

 

 

I can navigate to your insecure site using your public IP address on port 8096, as well as securely on port 8920.

 

 

Sent from my iPhone using Tapatalk

Edited October 24, 2017 by Tur0k

[Happy2Play 9780]

Good point setting a static or reserved ip address on the machine running Emby server.

 

sanitized the posts.

[Luke 42079]

@@TALCCaro, has this answered your question? Looks like it is working.

[Luke 42079]

@@TALCCaro says:

 

 

When I click this remote address

 

http://hostname/web/home.html:8096 

 

within Emby

 

I get Not Found in my browser.

[Luke 42079]

To which I responded:

 

 

That's a bad url. Where did you get that?

 

The port number goes after the host name:
 

http://hostname:8096/web/home.html

[TALCCaro 5]

This is what is on my Emby Dashboard, as the remote access address.

[mastrmind11 722]

if http://hostname/web/...home.html:8096  is on your dashboard, then you've either jacked something up entirely, or it's not your server.

[Luke 42079]

This is what is on my Emby Dashboard, as the remote access address.

 

You must have customized something under Advanced -> Hosting. Can you show us the complete contents of that screen? thanks.

[Luke 42079]

if http://hostname/web/...home.html:8096  is on your dashboard, then you've either jacked something up entirely, or it's not your server.

 

I edited his hostname not to show it. The issue is the location of the port number.

[mastrmind11 722]

I edited his hostname not to show it. The issue is the location of the port number.

I was reiterating that.

 

Sent from my SM-G950U using Tapatalk

[TALCCaro 5]

[Luke 42079]

External domain should be host name only. Remove everything after .org.

[TALCCaro 5]

Wow! It works on my cell phone, when not connected to Wifi. I am going to try some friends and family members and see if it works now. THANK YOU!

[Luke 42079]

well done.

[mastrmind11 722]

well done.

perhaps the tip should include "(do not include anything past port number)" as I can foresee this being a problem in the future, somehow.

[Luke 42079]

Yup, thanks.

[Happy2Play 9780]

perhaps the tip should include "(do not include anything past port number)" as I can foresee this being a problem in the future, somehow.

 

Personally I don't see how it is not self explanatory.

If you have a dynamic DNS enter it here. Emby apps will use it when connecting remotely. This field is required when used with a custom ssl certificate. Example: mydomain.com.

[TALCCaro 5]

Thank you @ Happy2Play, Luke, naeonline, TurOk,  and Mastrmind11 all for your help. After years of half heartedly trying to get Emby to work at family and friends homes it is finally working. AWESOME! Have a great week!

 

My problem is all solved and resolved.