Media Doesn't Play

[polishkid30 0]

I'm having trouble getting any media to play regardless if I'm using the web client, iOS app, or an Android app. My Emby version is 3.2.33.0.  My files are a mix of .mkv and .avi. Has anyone ever had this issue before or did anyone solve anything like this before?

[Jdiesel 1431]

Welcome to the forum, your best bet is to follow the instructions for reporting your problem and someone will get your issue sorted out.

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

[Luke 42078]

Hi there, can you please discuss an example? please attach the information requested in how to report a media playback issue. thanks !