Subtitles loading ...

[fbrassin 47]

I've just begun using emby and i have this situation.

Each Movie or tv show i play on the screen appears "subtitles loading..." and never goes away.

How can i do to have subtitles without this?

Tnx

[Luke 42077]

Hi @@fbrassin, we extract subtitles on the fly and sometimes this takes a little while. Can you please attach the emby server log? you can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[fbrassin 47]

Here is the log. I hope it is ok.

 

https://paste2.org/w146eX28

[Luke 42077]

@@fbrassin can you please attach the complete emby server, from the beginning? thanks !

[fbrassin 47]

Opps, sorry.

Here is the log of all the day: https://paste2.org/dz83nIZf

I hope it is ok what i posted.

 

I started to watch 2 episodes and a movie around 21.20 and another at about 22.55.

[fbrassin 47]

I made a more specific test today, with just 1 play.

Here is the log, from when i strated my emby app on ATV4 to when i turned it off.

Always with "subtitles loading..."

 

https://paste2.org/9H74m4Yx

[Luke 42077]

If you delete this folder

/var/lib/emby-server/ffmpeg/20160215

then start emby server, it will attempt to download a newer version of ffmpeg. if that download fails it will ask you to do it manually in the startup wizard. 

 

you could try to see if that helps. if the subtitles extraction still fails, then i can help you disable extraction altogether and just burn the subtitles in with transcoding. thanks.

[fbrassin 47]

OK, now i don't have that message anymore.

I don't know if subtitles work. Do you think so?

In /var/lib/emby-server/ffmpeg now i have folder 20170308

I have to find a movie where subtitles will come out.

[Luke 42077]

@@fbrassin please let us know how this goes. thanks.

[fbrassin 47]

It has happened once again.

Today watching a tv show "subtitles loading..." arrived and never gone away.

 

Here is the log. Any other idea?

 

https://paste2.org/ICdcB6wy

[Luke 42077]

Yes go to server transcoding settings and uncheck the box to allow on the fly subtitle extraction.

[fbrassin 47]

OK, i unchecked it, but i still have that message.

 

Here is the log:

 

https://paste2.org/098DdBC6

[Luke 42077]

And the ffmpeg log? What message?

[fbrassin 47]

Here it is

https://paste2.org/9AKzVVfp

[Luke 42077]

Are you sure you unchecked the right box? Did you click save afterwards? Can you show a screenshot? Thanks.

[fbrassin 47]

Yes i've saved.

Here is the screenshot

 

[Luke 42077]

In post #12 are you sure you posted the right server log? because the ffmpeg log from post #14 does not match up with that server log. Can you try this again and then post both logs together? thanks.

[fbrassin 47]

Well, i've done i new test.

 

I have two ATV4.

With the one in my bedroom it worked right.

Then i tried the second one and i have the problem of "subtitles loading ..."

But i don't know why.

 

This is the ffmpeg of the ATV4 where i don't have the problem:

https://paste2.org/tfzFKkPw

 

This is the one where i have the problem

https://paste2.org/bP1ZaH7a

 

And this is the server log. The episode i tried is House of Cards.S05E08

https://paste2.org/eF8ZY3LJ

[fbrassin 47]

I tried to restart the ATV4 where i had the problem of subtitles and now it is ok.

Maybe it had something remaining in cache or something like that?

[Luke 42077]

We're looking into it, thanks.

[fbrassin 47]

Tell me if you need some more logs.