Emby Won't Restart To Finish Installing v. 3.2.31.0

[Scott310 137]

I click restart and it shuts down the server but it doesn't come back.  If I manually start it back up it shows that it still hasn't installed the downloaded V 3.2.31.0

 

I tried what was suggested in the other thread buy deleting: C:\Users\gen_m\AppData\Roaming\Emby-Server\data\notifications.db.  That did not work...

[ryandavidg 30]

Mine also didn't restart properly after the update. But now that I've manually started it it is on the latest version.

[Scott310 137]

No such luck for me.  I tried shutting down and restarting the PC as well as installing it directly from the website on top of my installation and it still won't work.  I get the "Could not move system directory to backup" Error.

[Luke 42079]

Try installing the latest from the website on top of your current version. Thanks.

[Scott310 137]

tried that @@Luke but it didn't work. Sorry

[Luke 42079]

What does "didn't work" mean? What exactly happened?

[Scott310 137]

No such luck for me.  I tried shutting down and restarting the PC as well as installing it directly from the website on top of my installation and it still won't work.  I get the "Could not move system directory to backup" Error.

[CBers 7451]

You could trying downloading the install from the website and manually update.

 

https://emby.media/download.html

[Luke 42079]

Where did you get that error? Did you get a message box? Thanks.

[Scott310 137]

Yes the dialog box opened up when it was trying to extract the package

[Luke 42079]

Try rebooting your machine again, make sure the server isn't running when you try and do this. Most likely you either have the server running, or you have a windows explorer window open in the folder that needs to be updated and this is causing a lock.

[CBers 7451]

Manually rename your system.old to system.older and then reinstall.

[Luke 42079]

Manually rename your system.old to system.older and then reinstall.

 

No, we don't want users to have to undertake procedures like this. Please do not do this. Thanks.

[CBers 7451]

Well the error was "Could not move system directory to backup", which is when the "system" gets renamed as "system.old”.

 

Just thought it was having an issue doing the rename.

[Scott310 137]

Well either way, I did both suggestions and the install went through. Thanks guys

[Luke 42079]

Thanks for the feedback.

[xilex 9]

Try rebooting your machine again, make sure the server isn't running when you try and do this. Most likely you either have the server running, or you have a windows explorer window open in the folder that needs to be updated and this is causing a lock.

Just had this problem, too, and this was the reason.

 

[Luke 42079]

Right, we can't delete the folder if you've got it open in windows explorer. 

 

Best thing to do - just trust the process and avoid poking around the folders with the executables.

[pju 10]

Just a short comment - I've seen the same when upgrading to 3.2.30.24 and 3.2.31.0.

And I have never seen it before, so "something" is different.

 

I do a manual update by exit'ing Emby Server via the systray icon and then running setup.exe.

I had nothing open in the GUI or elsewhere. 

My guess was that I had not given Emby Server application/Windows sufficient time to close all handles.

For me the problem was no bigger than running setup.exe again after a moment.

 

Does Emby setup check for running instances?

Edited September 24, 2017 by pju

[Luke 42079]

The installer might not. The uninstalled does.

[bcm00re 18]

I just noticed I am stuck on 3.2.36 with a similar problem. It says 3.2.60 is installed and to restart to finish the install. When I do, emby stops but won't restart. I have tried many different iterations of shutting down/restarting emby and rebooting the PC (with emby shut down) but nothing fixes this. Any new ideas? I know Luke said not to mess with things and trust the process -- but that isn't working.

Edited January 5, 2018 by bcm00re

[Luke 42079]

hi @@bcm00re, sorry for your troubles. please check out the announcement for this release for instructions on how to update to it. thanks !

[bcm00re 18]

Thanks Luke! Is there a way to setup to have my emby server email me when it gets stuck on a version? I didn't even know this was happening until I started seeing missed recording. Sadly I missed the first episode of this latest season of X-Files...really bummed about that!

[Luke 42079]

Apologies. This was a one-time problem due to a major internal change within the server. Future updates will not be as dramatic. Thanks.