No Compatible Streams

[jenielsen 0]

Hello,

 

Using Emby Theater ver 2.8.3 on Windows 7 Pro machine

 

For some time now, I'm having many issues when I click a movie to play I receive a "Playback Error - No Compatible Streams".  I have tried shutting down and restarting the server, I have tried refreshing the Library.  Sometimes, these fix it, but typically not.  There isn't rhyme nor reasons to which movies throw that error and which ones actually work.  I'm frustrated with the issue, and hopefully looking to get some support on this topic and get it cleared up once and for all.

 

It's weird because I can drop out of Emby Theater and use Emby for WMC and the movie plays fine.  

However, I like the UI of Theater better and would prefer to use it.

 

I'm currently using version 3.2.30.0 of the server, but this issue has been plaguing me for a few server versions now.

 

Below attached is my latest log file and a screen grab of the error which I receive.

I appreciate any assistance on this topic that you can provide to get this issue fixed.

 

Thank you.

2017-09-11 EmbyLog.txt

Edited September 11, 2017 by jenielsen

[Luke 42078]

What are you trying to play? can you copy and paste the media info from the web app to here? thanks.

[jenielsen 0]

Hi Luke,

 

Sorry, I'm trying to play .mkv files, in this case which seems to be repeatable, Office Christmas Party.

 

Where do I find the media info in the web app that I need to paste?

Edited September 11, 2017 by jenielsen

[Luke 42078]

At the bottom of the detail screen for that video.

[jenielsen 0]

Gotcha... Thanks...  here you go!

 

Media Info

VideoCodecH264
AVCYes
ProfileHigh
Level41
Resolution1920x804
Aspect ratio2.40:1
AnamorphicNo
InterlacedNo
Framerate24
Bitrate13092 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames5
NAL4
TitleEng Office.Christmas.Party.2016.1080p.BluRay.DTS.x264-VietHD

AudioLanguageeng
CodecDCA
ProfileDTS
Layout5.1
Channels6 ch
Bitrate1536 kbps
Sample rate48000 Hz
Bit depth24 bit
DefaultYes
TitleEnglish DTS 5.1 @ 1509 kbps

AudioLanguageeng
CodecAAC
ProfileLC
Layoutstereo
Channels2 ch
Bitrate192 kbps
Sample rate48000 Hz
DefaultNo
TitleEnglish AAC 2.0 @ 88.3 Kbps - Commentary by Josh Gordon & Will Speck

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish

SubtitleLanguageeng
CodecSRT
DefaultNo
ForcedNo
ExternalNo
TitleEnglish (SDH)

Embedded ImageCodecMJPEG
Level-99
Resolution600x900
Framerate90000
Bit depth8 bit
Pixel formatyuvj420p
Ref frames1
DefaultNo

Embedded ImageCodecMJPEG
Level-99
Resolution900x506
Framerate90000
Bit depth8 bit
Pixel formatyuvj420p
Ref frames1
DefaultNo

Embedded ImageCodecMJPEG
Level-99
Resolution120x180
Framerate90000
Bit depth8 bit
Pixel formatyuvj420p
Ref frames1
DefaultNo

Embedded ImageCodecMJPEG
Level-99
Resolution180x101
Framerate90000
Bit depth8 bit
Pixel formatyuvj420p
Ref frames1
DefaultNo

Containermkv

[jenielsen 0]

Ok, well that didn't work right...

 

Here

[Guest asrequested]

The video file should play just fine. I believe there have been some issues with MJPEG, in the past. I wonder if that may be a factor. Are you able to share the file? Maybe dropbox or google drive? I'd like to test it. And what GPU are you using?

Edited September 12, 2017 by Doofus

[Luke 42078]

Quick question, are you able to play in the web app?

[jenielsen 0]

Arrrrggghh...  So tonight everything is playing fine in Emby Theater.  I'm going to keep this topic open because I know it will happen again.

[Luke 42078]

Thanks for the feedback.