clarkss12 304 Posted September 10, 2017 Posted September 10, 2017 I am trying to add my son as a guest for my account, but keep getting this error when I try to sign him up. He live in Pitsburgh, and wants to watch the Detroit Lions from my server...... HELP!!!!!! He is using a Roku and a Fire stick. To test the live streams coming from my home to his home, I gave him the WAN IP of my server, and he is able to watch live TV from his Amazon tablet. Need to be able to watch the live streams using his Roku. thanks. "There was an error adding the Emby Connect account. Have you created an Emby account? Sign up at https://emby.media/connect. If you're still having an issue, please send an email to apps@ from the email address used with the Emby account.
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 What version of Emby Server are you running?
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 So first things first, did you read the error message, and if so, what did you do after that?
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 I even setup up a new account, but got the same message. Guess I do not know how to add a guest. Or do I add him as a user?
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 I would think, when I add a guest, it should ask for his email so I can send him an invite.
Happy2Play 9782 Posted September 10, 2017 Posted September 10, 2017 You can't create a guest account until you have linked a local user account first. @@Happy2Play this is not true. Just click the Add button next to the Guests header.
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 You can't create a guest account until you have linked a local user account first. I have done that, and even added a new account. Even get emails confirming that I created an account.
Happy2Play 9782 Posted September 10, 2017 Posted September 10, 2017 I got the same error until I linked a local user @@Luke.
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 I have done that, and even added a new account. Even get emails confirming that I created an account. Well then you're already done. You don't link a user AND invite a guest. You pick one or the other. So you've linked the user, now you're done.
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 I am missing my football game trying to help him.....argggggggggggg.
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 I got the same error until I linked a local user @@Luke. Ok let me clarify. There needs to be a single admin on the emby server that must be linked through Emby Connect. So yes that is true. But the person you are inviting does not need to be linked.
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 I am missing my football game trying to help him.....argggggggggggg. Have you consulted how to report a problem?
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 How does he access my account using his Roku????????? It is not working for him.
Luke 42080 Posted September 10, 2017 Posted September 10, 2017 Hi there @@clarkss12, we're very sorry to hear about your issue inviting a guest. In order for us to best help you, please attach the information requested in how to report a problem. thanks !
Ltcolt1 0 Posted September 10, 2017 Posted September 10, 2017 I am the one trying to log into my dad's server. I installed the emby app on my new roku this morning. I created a new Emby account today as well. When I log into emby I see two options - add new server or sign in. Once I am signed in I then see two options - New Server or Sign in with Emby Connect. The Sign In redirects me to a webpage with a pin. After I successfully enter the pin, I am redirected back to the same two options. Should I be trying to connect to a new server instead?
clarkss12 304 Posted September 10, 2017 Author Posted September 10, 2017 Problem was FireFox using Windows 10. Used Windows explore and the options to send email invite was there......
Ltcolt1 0 Posted September 10, 2017 Posted September 10, 2017 (edited) Problem was not resolved. I can now see the server that Clarkss12 is trying to share, but when I click connect, it times out and I see the following message: We're unable to connect to the selected server right now. Please ensure it is running and try again. Edited September 10, 2017 by Ltcolt1
Happy2Play 9782 Posted September 10, 2017 Posted September 10, 2017 Have you tried selecting Skip and manually entering the server information?
Luke 42080 Posted September 11, 2017 Posted September 11, 2017 I am the one trying to log into my dad's server. I installed the emby app on my new roku this morning. I created a new Emby account today as well. When I log into emby I see two options - add new server or sign in. Once I am signed in I then see two options - New Server or Sign in with Emby Connect. The Sign In redirects me to a webpage with a pin. After I successfully enter the pin, I am redirected back to the same two options. Should I be trying to connect to a new server instead? Hi @@Ltcolt1, I think there might be an issue in the Roku app that we need to look at. In the meantime you can try doing what happy2play suggested and just manually enter the server connection info from within the Roku app. Please let us know if this helps. Thanks !
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