Unable to record TV programs with Android TV

[Thierry34+ 1]

Hello,

I had a test in June of a month at Emby first.

I had the record button and I could record.

I just redeemed a year of first emby, put the key in my server and I do not have the option available in my app on my nvidia shield.

 

Someone would have an idea, I did a lot of tests without success.

 

Thanks

[denz 501]

What about in the web client do you see a record button ?

[ebr 16171]

Be sure you are using the proper key.  If you used a different email address, it will be a new key.

[Thierry34+ 1]

Thank you for your answers.

Actually I no longer see the record button up in the web client.

I had two accounts with them different email addresses.

I deleted the one that had been used for my first tests and left the one that corresponds to the one-year key that I just bought.

I see well on the dashboard "thank you to support emby".

 

I really do not understand.

Edited September 4, 2017 by Thierry34+

[ebr 16171]

What does this page in your dashboard look like - especially under "Status"?

 

[Thierry34+ 1]

Thank you for your answer.

I have this, sorry it's in French.

[ebr 16171]

That all looks fine.  Can you please PM me the email address to which the key was sent?

[ebr 16171]

I had two accounts with them different email addresses.

I deleted the one that had been used for my first tests and left the one that corresponds to the one-year key that I just bought.

 

Did you also create new users on the server?

 

Are you sure the user you are using has the option to allow recording management enabled?

 

[Thierry34+ 1]

I have just sent you the email address PM.

recording management is enabled.

 

At first I did tests with an account and an email address.

I wanted to buy a license for one year I indicated another address.

Following your reply, I created a new account with the email address associated with the key and deleted the first account.

[Thierry34+ 1]

I reinstalled on my PC windows emby, entered the account with the key and I still do not save the button on the app of my nvidia shield nor on the web application with chrome and edge.

I use a .m3u file, can it come from there?

Thank you, I know more what to do and I do not want to do without this service and be obliged to cancel my subscription.

[ebr 16171]

Okay, at this point, I think everything with your key is fine and whatever the issue is is not related to that.

 

So, I'm going to move this to the Live TV section and can you please provide some screen shots of your user setup and the screens where you say you do not see the record button (the web app is best).

 

Thanks.

[Thierry34+ 1]

Thanks ebr,

So here are screens from my web interface.

I hope yours will get an idea.

I have just tested with other m3u files and I still have the same problem, impossible to save.

 

 

 

 

[ebr 16171]

Have you setup a guide provider?

 

Emby records programs as opposed to channels so we need program data in order to record.

[Thierry34+ 1]

Not actually before I had a guide, I no longer have an up-to-date guide in xml file.

I can not find one up to date.

[ebr 16171]

Okay, so that is the problem.  In order to record anything, we will need program data.

[Thierry34+ 1]

Thank you very much ebr, that was the problem.

I found an xml guide and can record the channels that have a list of programs.

I still have to find a complete xml file.

Thank you very much for your help.

[ebr 16171]

Awesome.  Glad we got it figured out.

 

Thanks for reporting back.

[Thierry34+ 1]

You're a "legend" that's normal