Audio Playback Issue

[rsaxman 0]

I am having an issue with the audio on some files not working properly. All the background noises and ambient sounds are there, but not the dialogue. The real kicker is that it is only on 1 computer which leads me to believe that it is a codec or decoding issue, but im not sure where to start. Any suggestions?

 

 

[Guest asrequested]

We need more detail. Can you post a screenshot of the file details? Are you down mixing to stereo, using surround sound? Are you using the app from the store or from the emby site?

[rsaxman 0]

The app is from the emby website. No down mixing is being done - just listening over headphones plugged into the computer. What file details do you need?

Like I said, it's computer specific and only on certain files (random file types). It is a remote connection though from outside the home

[Guest asrequested]

The app is from the emby website. No down mixing is being done - just listening over headphones plugged into the computer. What file details do you need?

Like I said, it's computer specific and only on certain files (random file types). It is a remote connection though from outside the home

 

So you also get this with music? Specifically, stereo.

[Deathsquirrel 745]

Sounds like you're sending a 5.1 mix to a 2.0 playback source and not downmixing to stereo.  If all the dialog is in the center channel you get no dialog without a center speaker or downmixing.

[Guest asrequested]

That's what I was thinking, but if the same is happening with music, that will be ruled out.

 

Pull up the stats when you're playing.

[rsaxman 0]

So you also get this with music? Specifically, stereo.

I don't use Emby for music

[rsaxman 0]

How do I down mix? I am not knowingly down mixing on other computers and can't replicate the problem

[Guest asrequested]

What are your audio settings in Theater?

[Luke 42077]

@ he's using the web app. So essentially what he's asking for here is an option to force transcoding to 2-channel stereo audio because some browsers don't have very good built-in downmixing. For instance Chrome typically does a good job of it whereas firefox does not.

[Guest asrequested]

Ah. There seems to be some confusion between web app and app from the web site.

Edited August 25, 2017 by Doofus

[rsaxman 0]

Sorry for the confusion, I am using Theater.

[Guest asrequested]

Oh, well OK then. So what are your audio settings?

[rsaxman 0]

They are set to the default

[Guest asrequested]

Try selecting stereo.