Emby: Check for application updates failed.

[drixtab 0]

Constantly getting this notification indicating...

 

"The remote server returned an error: (403) Forbidden."

 

Is this something that is expected?

 

Log file attached. 

 

Thanks!

 

 

[Luke 42079]

No, it sounds like your machine is having trouble reaching out domain. You'll want to ensure that nothing is blocking the traffic such as firewall or security software.

[stick 0]

i am having this problem but windows fire wall is not blocking could there be another reasons for this.

[Luke 42079]

Can you provide the emby server log? you can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.

[stick 0]

thanks

server-63641439033.txt

[Luke 42079]

If you try again now, does it still happen?

[stick 0]

yes

[ebr 16184]

thanks

 

It very much looks like a Firewall of some sort is blocking your server from external access.  Here is the same failure against a GitHub url:

2017-09-19 17:30:39.329 Error HttpClient: Error ProtocolError getting response from https://api.github.com/repos/MediaBrowser/Emby/releases
	*** Error Report ***
	Version: 3.2.30.0
	Command line: C:\Users\kcmcc\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	Processor count: 8
	Program data path: C:\Users\kcmcc\AppData\Roaming\Emby-Server
	Application directory: C:\Users\kcmcc\AppData\Roaming\Emby-Server\System
	System.Net.WebException: The remote server returned an error: (403) Forbidden.

[Luke 42079]

Unfortunately it is hard to tell but in addition to firewall on your side, it could also be that we're hitting our github api limits. For the next release we'll increase the caching periods and see if that helps with this. Thanks.

[stick 0]

Ok I do not have any virus protection or anything just a server I do run a Plex server would this cause the problem if so something has changed and also I actually have two separate servers running emby would this cause a issue.thanks

[Luke 42079]

Ok I do not have any virus protection or anything just a server I do run a Plex server would this cause the problem if so something has changed and also I actually have two separate servers running emby would this cause a issue.thanks

 

No, you're probably fine. We're looking into it, thanks.

[stick 0]

Do I need to reinstall emby

[Luke 42079]

Do I need to reinstall emby

 

No, certainly not. But what you can do right now is install the latest version from the website.

[stick 0]

how do i manually install a update.thanks

[Happy2Play 9780]

how do i manually install a update.thanks

 

Easiest way us just reinstall from website, no settings will be lost.  Just ensure your server is shutdown.

[stick 0]

when i try i get this.

[Happy2Play 9780]

There is definately something wrong looking at the version number in screenshot.

 

I guess get the update manually.

 

https://github.com/MediaBrowser/Emby/releases/tag/3.2.32.0

 

Assuming your on windows, get the "emby.windows.zip".  Extract the system folder and put it in your server installation folder replacing previous system folder.  I would rename old system folder.

[stick 0]

ok thanks i am running the current version now. thanks

[ebr 16184]

when i try i get this.

 

This is another symptom of your server not being able to get out to some sites on the net.  Re-installing is not going to solve that so you're going to have to hunt down the network configuration to allow the communications.

[stick 0]

how can i find what is doing this i have emby on two different machines same issue on both.thanks for the help

[maegibbons 1287]

If you dont have the skills, you need to employ someone who does.

 

Devs and other members can only point you in the right direction.

 

Krs

 

Mark

[Luke 42079]

@@stick, sorry, I accidentally deleted your post. however i will repeat it here:

 

 

anyone

[Luke 42079]

Right now I'm not sure unfortunately. There is some kind of general connectivity problem in your network environment that is preventing access to both our domain as well as api.github.com.

[stick 0]

Great news sense this last update everything working great no failed updates check looks good thanks for all the help

[Luke 42079]

Thanks for the info.