Emby Server Is Unreachable

[Scott310 137]

Hi there,

 

I have been patiently waiting for this.  Great Work!  However when I set it up correctly it still says that my Emby server is unreachable.  I kno this is not true because i have multiple remote users who access the server all of the time.  I enabled the skill, signed in with emby connect,  and clicked on my server name.  Did I miss something?

 

Thanks in advance for the help!

[Angelblue05 4132]

I'll check the logs. Are you using beta? Or from the app store? Which language, US or UK?

 

 

Sent from my iPhone using Tapatalk

[Scott310 137]

I'm using the one from the skills store.  I'm using the US version.

[Angelblue05 4132]

Ok, thanks. Give me a few minutes.

 

 

Sent from my iPhone using Tapatalk

[Angelblue05 4132]

@@Scott310

 

The connection is timing out. Is your external address starting with 173.xxx.xx.x, port 8096?

[Scott310 137]

The external IP actually starts with 73 not 173. 

[Angelblue05 4132]

Yeah, that's not what I see in the log. I see 173 so it must be an old cached address. I have asked Luke to display the server address in the account linking process, to avoid this issue in the future.

Here is what you'll have to do. You'll need to relink Emby connect to your Emby user account on your server. Then, you'll need to disable/enable the Emby with Alexa skill, and re-link to Emby connect.

 

That should do it. It should update your address to the 73 one.

Edited August 16, 2017 by Angelblue05

[Scott310 137]

how do I relink it?

[Angelblue05 4132]

In your server dashboard > users > select your emby user with the Emby connect (cloud icon). Then, at the top, you'll see Enter the email address associated with.... remove the email, Hit save. Then re-enter the email, hit save, you'll get a new confirmation email.

Edited August 16, 2017 by Angelblue05

[Scott310 137]

oh ok thanks.  I'll try that

[Angelblue05 4132]

Let me know if it resolves your issue, thank you.

[Scott310 137]

Thanks that resolved my issue!  One quick question though, does it not recognize Ember for emby as a player?

[Angelblue05 4132]

It should accept any players. What do you mean exactly? You asked her to change player and it wasn't listed or you tried to tell Alexa to send your command to Ember?

 

https://emby.media/community/index.php?/topic/50015-how-to-report-a-problem/

[Scott310 137]

It did in fact discover ember for emby.  It just didn't list it at first but then it did no problem.

 

Thanks!

[sixtysix 1]

I'm having the same problem.  I tried relinking on my server and the alexa app.  Any ideas?

[Angelblue05 4132]

@@sixtysix

https://emby.media/community/index.php?/topic/50015-how-to-report-a-problem/

[sixtysix 1]

I had to enable port forwarding for 8096.  I don't normally use emby connect as I have a custom domain and cert for a reverse proxy.  I couldn't get https://app.emby.media to work though.