Some audio tracks in mkv movies do not work in Google Chrome. But it works in Firefox.

[andersonrs45 3]

Not all files with extension in mkv have this problem. Only a few. But this problem persists only in the Google Chrome browser.

Edited August 7, 2017 by andersonrs45

[Luke 42085]

Hi there @@andersonrs45, we're sorry to hear about this. Can you please discuss an example and attach the information requested in how to report a media playback issue? thanks !

[andersonrs45 3]

Some audio tracks in mkv files are muted. Unfortunately, we can not hear it through Google Chrome. But when I try to play in Mozilla Firefox, both tracks work perfectly, in addition to the Emby application, which also works without proble.  

 

 

I posted a log file from my server, maybe this would help. Sorry for my English, I'm Brazilian and I'm using a translator. 

 

 

I posted a log file from my server, maybe this would help. Sorry for my English, I'm Brazilian and I'm using a translator.

[andersonrs45 3]

https://www.dropbox.com/s/m3cx95cqnat6gyb/Log%20%28Transcoding%29.txt?dl=0     (log transcoding)

 

https://www.dropbox.com/s/u935qk8p9p4d6ev/Log.txt?dl=0   (log server)

[Luke 42085]

Have you tried turning up the volume in case the sound just might be low? thanks.

[andersonrs45 3]

You simply do not hear the sound in just one of the audio tracks in Google Chrome. For example: audio in English and audio in Portuguese in a movie. The track in Portuguese is not heard, only the track in English.

 

You simply do not hear the sound in just one of the audio tracks in Google Chrome. For example: audio in English and audio in Portuguese in a movie. The track in Portuguese is not heard, only the track in English.

 

You simply do not hear the sound in just one of the audio tracks in Google Chrome. 

 

For example:  audio in english and audio in portuguese in a movie. The track in portuguese is not heard, only the track in english. 

 

As mentioned earlier, in Mozilla Firefox, when you change the language, you can perfectly listen to both audio tracks. English and Portuguese

 

 

This problem persists only in the Chrome browser

Edited August 7, 2017 by andersonrs45

[andersonrs45 3]

 

Two Tracks tested at maximum volume, one of which can not be heard

Maybe this will help you to better undertand the problem. Grateful

Edited August 7, 2017 by andersonrs45

[andersonrs45 3]

 

I Hope This helps

Edited August 7, 2017 by andersonrs45

[andersonrs45 3]

Note that this problem does not happen with all videos with mkv extension. In some, both audio tracks work in Google Chrome.


So I think log files can help in this case.

[mam693 0]

Team, I would also like to add that I am seeing this issue myself. It only seems to be affecting shows\movies that have been added recently. Older stuff that was in my library works fine. If I bump down the quality and force Emby to transcode, the audio works fine in Chrome. Just like andersonrs45, any other browser plays perfectly fine as a direct play. I attached my log file to this post. One of the events was at "2017-08-07 21:41:52.8591" when I started playing Rick and Morty - Pickle Rick. There were no transcoding logs as this was using direct play.

 

As a note, I am running version 3.2.26.17 beta but this started happing without an upgrade...just out of the blue.

 

Let me know if you need further logs.

 

Thanks

server-63637731629.txt

[Luke 42085]

Team, I would also like to add that I am seeing this issue myself. It only seems to be affecting shows\movies that have been added recently. Older stuff that was in my library works fine. If I bump down the quality and force Emby to transcode, the audio works fine in Chrome. Just like andersonrs45, any other browser plays perfectly fine as a direct play. I attached my log file to this post. One of the events was at "2017-08-07 21:41:52.8591" when I started playing Rick and Morty - Pickle Rick. There were no transcoding logs as this was using direct play.

 

As a note, I am running version 3.2.26.17 beta but this started happing without an upgrade...just out of the blue.

 

Let me know if you need further logs.

 

Thanks

 

If it is actually direct playing with no ffmpeg involved then this is probably something that will need to be reported to Chrome. We're not going to have much control over that.