Have not received Confirm Link

[simonhancock 15]

I am trying to enable Emby connect on my server but I have not received an email with the confirmation link, I have checked my spam folder.

[ebr 16199]

Hi.  Can you please tell us exactly what you did and where and any messages or other information that appeared on screen?  Thanks.

[simonhancock 15]

Hi Ebr,   

 

I followed these instructions:

 

 

1. Start by signing up for Emby Connect
2. Then open your server dashboard, navigate to Users, and click on your user account. In the Emby username/email field, enter the email address you used to sign up with Emby Connect, and then click Save.
3. An email will be sent to your address with instructions on how to confirm the account link. Simply click the confirm link within the email.
4. You're now ready to use Emby Connect with your apps. You can easily test this using the online web app.

 

I have not received the email that is supposed to be received in step 3.

[ebr 16199]

Can you please give us the specific steps you took?  What you typed and where and any messages that appeared?  Thanks.

[simonhancock 15]

Can you please give us the specific steps you took?  What you typed and where and any messages that appeared?  Thanks.

 

 

I followed those steps exactly as outlined in the help section, I have not had any messages. I just have not received the email confirmation link. 

 

[Luke 42086]

What version of Emby Server are you running?

[simonhancock 15]

What version of Emby Server are you running?

 

 

Hi Luke, I am just using the stable release. I'm not at home at the moment but I'm assuming that it's updated itself to the latest version. 

 

I have been using emby for quite a few months to share media around my house without problems but would like to try out emby connect to use it away from home.

[Luke 42086]

Can you please attach the emby server log from trying to do this? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks.