Primary images have disappeared

[politby 88]

After updating to the latest server version (3.0.5167.2231), a large percentage - I approximate about 20% - of my movies are no longer showing the primary image. Instead what is being shown is a backdrop.

 

 

If I go into the detail view, the primary image is missing:

 

 

In MBC, posters have been replaced with the generic movie reel.

 

I have not done anything and I have no other metadata scrapers.

 

Anyone else seeing this?

Edited February 23, 2014 by politby

[Luke 42078]

do you have saving of local images enabled, and if so, are there are images in those directories?

[politby 88]

When I first installed MBS I had a local folder.png file in every movie folder and local saving of images was disabled. I then enabled local image saving. For movies added after that, I have used the metadata editor to download posters. 

 

I was just about to go back and edit the post to add that those movies where the image has NOT disappeared are the ones where there is a local image, either an old folder.png or one saved by the metadata editor.

[Luke 42078]

yea it's hard to help unfortunately because you're on dev builds and have been exposed to bugs along the way. users on the public builds will be getting the finished product. so you might have to to some manual fix ups in the editor.

[politby 88]

Ouch. Serves me right for trying out dev releases. Let's say I set it back to release or beta and do an update, will that cause a roll back or do I have to do it manually?

[Triplefun 1]

Likewise, with the latest update ALL my Movie images are gone and some of my TV images. In the log file I get ..

 

2014-02-25 06:52:15.2401 Info - App: Check for application updates Completed after 0 minute(s) and 1 seconds
2014-02-25 06:52:15.2822 Info - App: Sending web socket message ScheduledTaskEnded
2014-02-25 06:52:15.2852 Error - App: Error getting response from http://api.themoviedb.org/3/tv/1415?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,images,keywords,external_ids&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,jv,ba,eu,be,bn,bs,br,bg,my,ca,tzm,ku,chr,zh,sn,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,ff,gl,ka,de,el,kl,gn,gu,ha,haw,he,hi,hu,is,ig,id,iu,iv,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,mg,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,om,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,sd,si,sk,sl,so,st,es,zgh,sv,syr,tg,ta,tt,te,th,bo,ti,ts,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,nqo,null,en
2014-02-25 06:52:15.2852 Error - App: Error in TheMovieDb

 

I then get ..

 

2014-02-25 07:23:33.6431 Info - App: Executing Chapter image extraction
2014-02-25 07:23:33.6431 Info - App: Sending web socket message ScheduledTaskStarted
2014-02-25 07:23:56.7332 Info - App: ScheduledTasksWebSocketListener stop transmitting over websocket to [::1]:50245
2014-02-25 07:23:58.4065 Info - App: Stopping chapter extraction for xxxxxx S01E04 because a chapter was found with a position greater than the runtime.

 

The last message is then repeated numerous time for random episodes

 

[Luke 42078]

Likewise, with the latest update ALL my Movie images are gone and some of my TV images. In the log file I get ..

 

2014-02-25 06:52:15.2401 Info - App: Check for application updates Completed after 0 minute(s) and 1 seconds

2014-02-25 06:52:15.2822 Info - App: Sending web socket message ScheduledTaskEnded

2014-02-25 06:52:15.2852 Error - App: Error getting response from http://api.themoviedb.org/3/tv/1415?api_key=f6bd687ffa63cd282b6ff2c6877f2669&append_to_response=casts,images,keywords,external_ids&language=en&include_image_language=af,sq,gsw,am,ar,hy,as,az,jv,ba,eu,be,bn,bs,br,bg,my,ca,tzm,ku,chr,zh,sn,co,hr,cs,da,prs,dv,nl,en,et,fo,fil,fi,fr,fy,ff,gl,ka,de,el,kl,gn,gu,ha,haw,he,hi,hu,is,ig,id,iu,iv,ga,xh,zu,it,ja,kn,kk,km,qut,rw,sw,kok,ko,ky,lo,lv,lt,dsb,lb,mk,mg,ms,ml,mt,mi,arn,mr,moh,mn,ne,nb,nn,oc,or,om,ps,fa,pl,pt,pa,quz,ro,rm,ru,sah,smn,smj,se,sms,sma,sa,gd,sr,nso,tn,sd,si,sk,sl,so,st,es,zgh,sv,syr,tg,ta,tt,te,th,bo,ti,ts,tr,tk,uk,hsb,ur,ug,uz,vi,cy,wo,ii,yo,nqo,null,en

2014-02-25 06:52:15.2852 Error - App: Error in TheMovieDb

 

I then get ..

 

2014-02-25 07:23:33.6431 Info - App: Executing Chapter image extraction

2014-02-25 07:23:33.6431 Info - App: Sending web socket message ScheduledTaskStarted

2014-02-25 07:23:56.7332 Info - App: ScheduledTasksWebSocketListener stop transmitting over websocket to [::1]:50245

2014-02-25 07:23:58.4065 Info - App: Stopping chapter extraction for xxxxxx S01E04 because a chapter was found with a position greater than the runtime.

 

The last message is then repeated numerous time for random episodes

 

It's best to just post the full log. I can't really help much with that.

[Triplefun 1]

Apologies for not being more considerate. I found my problem. Someone in my family had added a shortcut to one of the movies in the directory which stopped the scan. I had also restructured my media library. I am now regenerating all my images. I also note you have added a field which limits number of files in a directory (I can't find it now). I reset this from 100 to 500.

[Luke 42078]

a what limit?

[Triplefun 1]

I can't find it despite having gone through all options

But somewhere I was prompted with what appeared to be 'number of images ?'

With a range set to 100, 100-200, to a maximum of 500 ???

I had not seen this before and have not been able to find it since

Although I note my server has just been auto updated

[Luke 42078]

do you mean max backdrops downloaded per item? that's the only thing i can think of.

[Danee 57]

This is probably a limit off what is shown on one page.

[Luke 42078]

oh right, paging. yea that msut be it.

[tacticalcity 12]

I had a similar problem after an update. All the images for one of the movie folders, in this case the one containing Spy genre films, were automatically changed to background images instead of the posters I originally had them set to. So I am in the process of logging in and fixing them now.

 

I have it set to only download official releases, not dev builds. Wish I could tell you which version caused this error. I have been living with it for a while. But the OPs post inspired me to look at the metadata manager to see if I could figure out the problem there, and did. 

 

Have a TON of movies in that folder. So this is gonna be a bear to fix. But at least I can. I appreciate the hard work that went into developing the software. 

Edited August 15, 2015 by tacticalcity