One show not getting full metadata

[paulsalter 84]

I have one show which has stopped getting metadata, it's a daily show and yesterdays episode and todays are not getting metadata

 

Title is just showing the file name (minus extension) and aired date/year is missing, all episodes from monday and prior are fine

 

The show is Neighbours, Season 33, Episodes 142 & 143

 

I have done a restart of the server and then manually tried to refresh them, hopefully the logs show something

 

Thanks

 

This is what i get in the NFO

 

<?xml version="1.0" encoding="utf-8" standalone="yes"?>

<episodedetails>

  <plot />

  <outline />

  <lockdata>false</lockdata>

  <dateadded>2017-07-25 14:52:03</dateadded>

  <title>Neighbours - S33E142 - Episode 7652 2017 07 25</title>

  <runtime>22</runtime>

  <art>

    <poster>E:\TV\Neighbours\Season 33\Neighbours - S33E142 - Episode 7652 2017 07 25-thumb.jpg</poster>

  </art>

  <episode>142</episode>

  <season>33</season>

  <fileinfo>

    <streamdetails>

      <video>

        <codec>h264</codec>

        <micodec>h264</micodec>

        <bitrate>1069309</bitrate>

        <width>720</width>

        <height>400</height>

        <aspect>16:9</aspect>

        <aspectratio>16:9</aspectratio>

        <framerate>25</framerate>

        <scantype>progressive</scantype>

        <default>True</default>

        <forced>False</forced>

        <duration>22</duration>

        <durationinseconds>1307</durationinseconds>

      </video>

      <audio>

        <codec>aac</codec>

        <micodec>aac</micodec>

        <bitrate>192000</bitrate>

        <language>eng</language>

        <scantype>progressive</scantype>

        <channels>2</channels>

        <samplingrate>48000</samplingrate>

        <default>False</default>

        <forced>False</forced>

      </audio>

      <subtitle>

        <codec>subrip</codec>

        <micodec>subrip</micodec>

        <language>eng</language>

        <scantype>progressive</scantype>

        <default>True</default>

        <forced>False</forced>

      </subtitle>

    </streamdetails>

  </fileinfo>

</episodedetails>

Edited July 26, 2017 by paulsalter

[Luke 42080]

Does internet metadata exist for this episode?

[paulsalter 84]

Thanks for the reply

 

As far as i can tell all looks ok on tvdb, currently goes up to ep 169

 

I have added other shows recently and all is good, just this one seems to have stopped updating yesterday

[Luke 42080]

If you try refreshing those episodes  now, do they pull in metadata?

[paulsalter 84]

no change

 

The NFO gets updated when i do this (looking at the time stamp), but the content remains as above

 

It is a very big show, well over 1000 episodes in total, if that might have any impact

[Luke 42080]

can you provide a log from that? thanks.

[paulsalter 84]

Just done a refresh of ep 142 & 143, full refresh including images

Not sure which of these files you need, both have a similar time on them

 

Thanks

 

 

[Luke 42080]

Can you try refreshing from the series level? thanks.

[paulsalter 84]

Hi,

Just did a complete refresh

Started at 09:15 UK time and took approx 10 mins

Thanks

[Luke 42080]

Complete refresh of what?

[paulsalter 84]

Complete refresh of the series as you asked in post #8

[Luke 42080]

Does the series have a tvdb id?

[Luke 42080]

Also did you even compare against tvdb? Because unless i'm mistaken, this is all the info they have on that episode:

 

http://thetvdb.com/?tab=episode&seriesid=73983&seasonid=693034&id=6181654&lid=7

[Luke 42080]

Or if it's supposed to be Neighbors, i guess this would be it:

 

http://thetvdb.com/?tab=episode&seriesid=76719&seasonid=691948&id=6214157&lid=7

[paulsalter 84]

Yes i did compare it with tvdb

 

Did you even read my first post about the data

 

The episode you mentioned is shown with a title of 'Episode 7652' aired on 2017-07-25, The aired date is not being picked up and the episode title is just the file name

Episodes 1 to 141 are perfect

 

Season listing, note the title for the last 2 episodes

 

 

this is Ep 141 which is correct

 

 

here is 142 (ep 143 is similar), note the Title (this is the file name minus the extension) and missing Aired Date

 

 

I have totally refreshed all metadata and new nfo files have been created

 

Thanks

[Luke 42080]

Attached is the zip file we download from tvdb that contains all of the metadata for the entire series.

 

For some reason it stops at episode 141 for that season. I don't know why. You'll probably have to create a topic in their community. Thanks.

en .zip

[paulsalter 84]

How are you downloading the zip file with only 141 episodes, is this direct from their site or something special?

 

Just added another couple of episodes and they worked fine, went back and refreshed the above 2 and they have now worked

 

Nothing has changed for me here since i tried yeasterday

 

Does Emby used a cached version of tvdb?

Edited July 29, 2017 by paulsalter

[Luke 42080]

Yes it is direct from their site, and we only cache the zip for up to 24 hours. The zip i attached for you I downloaded direct from their site. It looks to me like it was just running behind, perhaps due to caching on their side but i'm really not sure. You could always create a topic in their community to find out why this might happen.