Not pulling Metadata

[arche 177]

After the latest server update (3.2.26.0), I am adding a new TV Show and it will not pull the metadata. If I try to use the "Identify" menu option, I put in the ID whether it be IMDB or TheTVDB, the circle just spins and will not pull the info. I have restarted the server and still same results, also tried different browsers. This seems to happen with both Movies and TV Shows. Let me know if you need something.

 

Thanks

[Luke 42081]

Hi there @, we're very sorry to hear about this. We'd like to help you resolve it. In order for us to best help you, please discuss a specific example, and then accompany that example with the information requested in how to report a problem. thanks !

[arche 177]

Sure, I just tryed adding a new TV Show, first season. Will not pull the metadata from anywhere. Just show empty images and now season or episode info. Tried the identify option and put in the ID of the show, just shows a spinning circle and will not update the information. Latest server log attached.

 

 

server-63636489071.txt

Edited July 24, 2017 by nirvmedia

[Luke 42081]

You forgot this part:

 

 

 

 In order for us to best help you, please discuss a specific example

[arche 177]

I thought I did? I just tried adding a new TV Show to my TV folder. Server auto scanned and showed only the name of the file. It will not pull the metadata from IMDB or TheTVDB, if I go into the TV show section and hit the three dots menu and use identify, it gives me a choice of putting in the information to search for the metadata information. If I put in the ID of the specific show or even movie, there is a circle that will spin like it is search, but will never come up with any results, thus I can add whatever I want, but no images or information pertaining to the TV Show or Movie will pull to the server from IMDB or The TheTVDB. Not really sure how else to explain this, trying to add a new show will work fine, but will not pull the metadata information automatically or manually.

[Luke 42081]

Well you haven't said what show, what value you entered into the identify form, what approximate time you did all this, etc.

[arche 177]

Ah, ok. Right now I just tried adding cold case, when that didn't work, I just tried identifying any TV show that I already have on the server, it will not bring back a result in the search feature of the Identify option. If I try and Identify a movie that is already on the server, it will not return a search result. This has all been within the last hour. For IMDB for example, just the cold case show I entered tt0368479 in the the identify/search and for TheTVDB I entered 72167. I did not enter both in at the same time, when one failed to return a result, I tried the other one.

[Luke 42081]

I just tested cold case with identify both by name and by imdb id, and it worked just fine. Bear in mind, my test server has metadata settings all default. Why do you think it's not working?

[Luke 42081]

[ebr 16185]

Are you using any kind of VPN to obscure your location?

 

I just ask because the search appears to have returned mostly foreign options.  May be irrelevant...

2017-07-24 15:07:30.5520 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/api/GetSeries.php?seriesname=Cold+Case&language=en
2017-07-24 15:07:33.3604 Info App: TVDb Provider - history cold case did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case jp did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - korudo kesu shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient case files did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient case files did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient cold case did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons ~ cold case anonymous investigation unit did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons cold case anonymous investigation unit did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma mikaiketsu jiken tokumei koshoka did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma ~ mikaiketsu jiken tokumei koshouka did not match cold case

[arche 177]

I'm sure I am screwing this up some how, just sent you a pm. This might help.

[arche 177]

 

Are you using any kind of VPN to obscure your location?

 

I just ask because the search appears to have returned mostly foreign options.  May be irrelevant...

2017-07-24 15:07:30.5520 Info HttpClient: HttpClientManager GET: https://www.thetvdb.com/api/GetSeries.php?seriesname=Cold+Case&language=en
2017-07-24 15:07:33.3604 Info App: TVDb Provider - history cold case did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case jp did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - cold case shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - korudo kesu shinjitsu no tobira did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient case files did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient case files did not match cold case
2017-07-24 15:07:33.3604 Info App: TVDb Provider - ancient cold case did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons ~ cold case anonymous investigation unit did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - angels and demons cold case anonymous investigation unit did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma mikaiketsu jiken tokumei koshoka did not match cold case
2017-07-24 15:07:33.4160 Info App: TVDb Provider - tenshi to akuma ~ mikaiketsu jiken tokumei koshouka did not match cold case

 

Nope, no kind of VPN. Only had utorrent open which I closed. Could this be Avira screwing with things, I know at one time it was screwing with Plex.

[arche 177]

ok, never tried just entering the name of the show. When I do that I get back a result, but will not get one with entering the ID only. If I enter the name only of the show I get back a result. Attached is the latest server log after doing this.

server-63636489071.txt

[arche 177]

But once selecting the show from the search results, all I get is a spinning circle and will not update the information.

[Luke 42081]

Something is causing the scanning and refreshing functions to get stuck inside that folder. try moving all the video files out. you're going to need to restart the server because the library scan is currently stuck in that series folder. but once restarted, then see how the refresh goes when there are no video files.

[dansblackcat 37]

I think I was having a similar issue.  I checked the "save artwork and metadata into media folders" option and the issue went away.

[Luke 42081]

@ did this help?