Question about my TVDB ID's

[Sorahl 6]

auto organizing has always been hit or miss for me, but I figure anything it does do helps.

besides I've always been able to direct one of the episodes manually and then it seems to figure out how to get from a to b.

now it isn't

so I have a folder for a show called Impossible. it has series subfolders. the episodes are clearly titled with series and episode number. its not automatically moving them.

When I click on the folder icon in the auto-organize tab it brings up the different directories for shows. I locate Impossible. and then it comes back at me with this error once I hit OK

 

 

Error Organizing File

 

There was an error organizing the file. Error code: null.

 

I am running version 3.2.24.0 on win 8.1

 

server log is attached

 

thanks for your time/help!

 

John

server log.txt

[Luke 42079]

Do the episodes you're trying to organize exist on tvdb?

[Sorahl 6]

I don't know.. the site is down

 

John

[Luke 42079]

Well there is your explanation

[Sorahl 6]

ok.. so there is direct correlation to the ability to auto-organize and the website tvdb.com

didn't know that.

thanks

 

John

[diaz1510 154]

I am also experiencing this issue, but the website is NOT currently down.  Matter of fact it organizes for most shows I download, but right now it will not auto-organize 2 of them.  One of them is a new show and the other is one I have but has recently begun a new season.  I've checked naming and season/episode number of each file.  Manually trying to organize creates the Null error code from the previous poster

 

Both shows exist on thetvdb.com

[micnda 2]

I'm having the same problem as diaz1510.  When I manually run auto organize run for a newly added show  I get the Null error code.  TVDB seems to be running fine and the episodes are listed on the site.  If I manually move the episode to the season folder and run scan media library the meta is update properly.  

[Luke 42079]

@@diaz1510 please discuss an example and attach the information requested in How to report a problem.

 

Thanks !

[Luke 42079]

@@micnda please discuss an example and attach the information requested in How to report a problem.

 

Thanks !

[diaz1510 154]

@@Luke I've got a show from PBS specials.  The TVDB is up and running, The episode is on the website and I've named the file properly. I even try to manually add it but I keep getting the null error code.  It is episode 8 of season 2017 (PBS Specials).
 
I've already got the show in my Emby collection with some episodes from 2016 already in that were loaded a long time ago.

log.txt

[Luke 42079]

@@Luke I've got a show from PBS specials.  The TVDB is up and running, The episode is on the website and I've named the file properly. I even try to manually add it but I keep getting the null error code.  It is episode 8 of season 2017 (PBS Specials).

 

I've already got the show in my Emby collection with some episodes from 2016 already in that were loaded a long time ago.

 

Try updating to the latest version of Emby Server and switching to the new auto-organize plugin.

 

And/or try also refreshing the series then going back to auto-organize.

[diaz1510 154]

@@Luke okay, just did both and same issue....null error, auto or manual...same problem

Edited August 25, 2017 by diaz1510

[Luke 42079]

You refreshed the series from the series detail screen?

[diaz1510 154]

yes and I also upgraded to the latest server version with the auto-organize plugin...no change in behavior

Edited August 25, 2017 by diaz1510

[Luke 42079]

Can you provide a new log file? Thanks.

[diaz1510 154]

sure

log.txt

[Luke 42079]

Ok, it's on tvdb but it has no original air date. I will have to check but if i recall i think we are ignoring episodes in that situation, and the reason for that is because there is often junk data on tvdb. i will have to review and see if we can remove that. 

[diaz1510 154]

ahhh ok sounds good.

[Luke 42079]

Actually I don't see that so i don't think we're doing that anymore. if you can find the series xml under the server's cache folder/tvdb/tvdb id, please attach that. thanks.

[diaz1510 154]

@@Luke, apologies, just getting your last message.  So do you still need that XML?  Reason I ask is, it looks like the episode has now auto-organized since I've been away.  Did you do something to allow it to do so? I went to the folder but there is no series.xml file wiithin it. there are a few other file XMLs though  (actors, banner, en, episodes, etc)

[Luke 42079]

No that's ok, thanks.

[Starlionblue 82]

I'm having this same issue with Travelers (2016). "Error code: Null". The original air date and metadata certainly seem to be up on TheTVDB.

 

I did try refreshing the series and all the metadata was indeed refreshed.

2017-10-25 11:32:15.599 Info App: Sorting file /share/Incoming/Unfinished/Travelers.S02E02.HDTV.x264-KILLERS.mkv into series /share/Stuff/Movies/TV Series/Travelers
2017-10-25 11:32:15.602 Warn App: No provider metadata found for Travelers season 2 episode 2
2017-10-25 11:32:15.603 Warn App: No provider metadata found for Travelers season 2 episode 2
2017-10-25 11:32:15.609 Error HttpServer: Error processing request
    *** Error Report ***
    Version: 3.2.34.0
    Command line: /share/CACHEDEV1_DATA/.qpkg/Emby/Emby/MediaBrowser.Server.Mono.exe
    Operating system: Unix 4.2.8.0
    64-Bit OS: True
    64-Bit Process: True
    User Interactive: False
    Mono: 4.6.2 (Stable 4.6.2.7/08fd525 mercredi 23 novembre 2016, 17:45:54 (UTC+0100))
    Processor count: 2
    Program data path: /share/CACHEDEV1_DATA/.qpkg/Emby/Emby/ProgramData-Server
    Application directory: /share/CACHEDEV1_DATA/.qpkg/Emby/Emby
    System.Exception: No provider metadata found for Travelers season 2 episode 2
     at Emby.AutoOrganize.Core.FileOrganizationService+<PerformEpisodeOrganization>d__31.MoveNext () [0x000bc] in <8572b145ecc545d8806f27f93948fd6f>:0
    System.Exception
     at Emby.AutoOrganize.Core.FileOrganizationService+<PerformEpisodeOrganization>d__31.MoveNext () [0x000bc] in <8572b145ecc545d8806f27f93948fd6f>:0

2017-10-25 11:32:34.957 Info TaskManager: IntervalTrigger fired for task: Organize new media files
2017-10-25 11:32:34.958 Info TaskManager: Queueing task OrganizerScheduledTask
2017-10-25 11:32:34.958 Info TaskManager: Executing Organize new media files
2017-10-25 11:32:34.973 Info App: Sorting file /share/Incoming/Unfinished/Travelers.s02e01.INTERNAL.HDTV.x264-aAF.mkv
2017-10-25 11:32:35.460 Info App: Sorting file /share/Incoming/Unfinished/Travelers.s02e01.INTERNAL.HDTV.x264-aAF.mkv into series /share/Stuff/Movies/TV Series/Travelers
2017-10-25 11:32:35.462 Warn App: No provider metadata found for Travelers season 2 episode 1
2017-10-25 11:32:35.463 Warn App: No provider metadata found for Travelers season 2 episode 1
2017-10-25 11:32:35.464 Info App: Sorting file /share/Incoming/Unfinished/Travelers.S02E02.HDTV.x264-KILLERS.mkv
2017-10-25 11:32:35.867 Info App: Sorting file /share/Incoming/Unfinished/Travelers.S02E02.HDTV.x264-KILLERS.mkv into series /share/Stuff/Movies/TV Series/Travelers
2017-10-25 11:32:35.870 Warn App: No provider metadata found for Travelers season 2 episode 2
2017-10-25 11:32:35.870 Warn App: No provider metadata found for Travelers season 2 episode 2
2017-10-25 11:32:35.872 Info TaskManager: Organize new media files Completed after 0 minute(s) and 0 seconds

Edited October 25, 2017 by Starlionblue

[Luke 42079]

There was  a situation I ran into with @@heula where even though the episode was listed on the tvdb website, it was not actually included in their api data. Maybe that's it. There is a valid error here, it's just that the UI needs to be updated to tell you what it is. I'll try to look at this when I have a chance.

 

While we're here I'd like to point out that auto-organize is a community addition, and contributions are welcome and encouraged. the source code for the plugin can be found here:

 

https://github.com/MediaBrowser/Emby.AutoOrganize

 

Thanks !

[Starlionblue 82]

Thanks Luke. You're a star!

[Starlionblue 82]

I checked the TVDB ID of this show. It was the wrong one for some reason. Strange because it all worked last year. Anyway all refreshed and fixed now cheers.