neptunepic 11 Posted July 10, 2017 Posted July 10, 2017 Some of my recordings will not play back. This only happens with some recordings but it seems random. When I look at the details of a 60 minute recording that won't play back, the server shows the file is over 1500 minutes long and the bitrate is super low. But the file size is correct. Seems like some kind of encoding issue. Anyone else experienced this issue?
Luke 42078 Posted July 10, 2017 Posted July 10, 2017 Hi there @@neptunepic, we're very sorry to hear about your issue. In order for us to best help you, please discuss a specific example. Please then accompany that example with the information requested in how to report a media playback issue. Thanks !
neptunepic 11 Posted July 13, 2017 Author Posted July 13, 2017 Log and screenshot attached for 60min file that will not play, being reported as 1540min long! ffmpeg log.rtf
Luke 42078 Posted July 13, 2017 Posted July 13, 2017 Can you please attach that log as plain txt rather than rtf? thanks !
Luke 42078 Posted July 13, 2017 Posted July 13, 2017 @@neptunepic can you please attach the corresponding emby server log as well please? thanks !
Luke 42078 Posted July 13, 2017 Posted July 13, 2017 the ffmpeg log appears to be the log from the recording process, not playback, right? can you please provide the one from the time of playback? thanks !
neptunepic 11 Posted July 13, 2017 Author Posted July 13, 2017 I think these are the playback logs? The episode is different but it's the same problem. Won't play back and shows length in app to be over 1500mins long. Log.txt Log (1).txt
Luke 42078 Posted July 13, 2017 Posted July 13, 2017 Can you try turning off quicksync and see if that makes a difference? thanks.
neptunepic 11 Posted July 14, 2017 Author Posted July 14, 2017 @@Luke, here are the logs for another bad recording with QSV disabled. Same problem. Help? record Log.txt server Log.txt
Luke 42078 Posted July 14, 2017 Posted July 14, 2017 Try unchecking the recording option to preserve original video, so that it will convert to h264 during the recording process. thanks.
neptunepic 11 Posted July 14, 2017 Author Posted July 14, 2017 Ok I'll try that today and get back to you, thanks!
neptunepic 11 Posted July 15, 2017 Author Posted July 15, 2017 No luck. Recording still doesn't play back, except now instead of showing as over 1500min long, the file is too short. Logs attached. record Log.txt server Log.txt
Luke 42078 Posted July 22, 2017 Posted July 22, 2017 No luck. Recording still doesn't play back, except now instead of showing as over 1500min long, the file is too short. Logs attached. @@neptunepic the log you provided here is either live tv or in progress recording. based on my previous suggestion, what happens when you try to play a recording that has completed? thanks.
neptunepic 11 Posted July 25, 2017 Author Posted July 25, 2017 @@Luke, ok to make sure everything is what you need, I cleared all the logs and started a new Emby session trying to ply back one of the files that is being reported with super low bitrate and super long length. I've also attached screenshots so you can see what the app is showing about the file I'm trying to play. To confirm, this is trying to play back a recorded file, not live tv or in progress recording. Please let me know if any of this provides any insight. emby logs 25-jul-17.zip ios app screen shots.zip
Luke 42078 Posted July 25, 2017 Posted July 25, 2017 i notice you've also customized ffmpeg. can you delete your ffmpeg folder, restart the server and just use the server default? thanks.
neptunepic 11 Posted July 25, 2017 Author Posted July 25, 2017 Hmm, I haven't customized FFMPEG, but I am using Zeranoe's latest static build. What is the current FFMPEG server default version?
Luke 42078 Posted July 25, 2017 Posted July 25, 2017 Just delete your ffmpeg folder, restart emby server, and it will take care of it. thanks.
neptunepic 11 Posted July 25, 2017 Author Posted July 25, 2017 Ok done. Do you have any other info or do I need to do this whole experiment again with this older version of FFMPEG?
Luke 42078 Posted July 25, 2017 Posted July 25, 2017 I'd probably prefer to start over with the same version of ffmpeg that we're testing with. thanks.
neptunepic 11 Posted July 26, 2017 Author Posted July 26, 2017 Ok here are new logs using the system ffmpeg version. Note that this file would not play at all on the roku app. On the iOS app, I jumped ahead in 5 minute increments until the file would no longer play (around 40mins into the file) Emby reports the length of this file is over 25 hours long!!!!!!!!!!! ffmpeg-transcode-9ee5a2bc-36e1-4288-8719-b5ac4f8cc81f.zip
neptunepic 11 Posted July 26, 2017 Author Posted July 26, 2017 (edited) And here's a screenshot showing that even VLC is reading the file as having a duration of 25hrs 57mins 51secs. Edited July 26, 2017 by neptunepic
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