Subtitle issues over WAN

[JunkStar 11]

Hi

 

I'm having problems with Emby Theater (latest version) on my laptop when travelling. Subtitles dosnt work when connecting over WAN When trying the same episode in the browser (Mozilla or Chrome) the subtitles work. If i connect to my VPN and then setup Emby Theater to use the internal IP instead of my subdomain that points to my home the subtitles work.

 

Br

 

JunkStar

[Luke 42078]

hi @@JunkStar, we're very sorry to hear about this. In order for us to best help you, please discuss a specific example, and then attach the information requested in how to report a media playback issue. thanks !

[JunkStar 11]

Hi
 
Attached is a server log from when it happend with Emby Theater playing over WAN. Server was restarted just prior to this.
 
Br
 
JunkStar

serverlog.txt

[Luke 42078]

Can you please discuss the example a little more? For example, I started playing video X, I then went into the subtitle menu and activate track Y. I expected A to happen, but instead I saw B.

 

Thanks !

[JunkStar 11]

Using Emby Theater on my laptop outside of our local network is the use case. Laptop is running Windows 7.

 

Emby Theater pointed to https://emby.mydomain.com everything works except subtitles. Subtitle is ticked but not visible.

Emby Theater pointed to https://emby.mydomain.com but VPN'ed into my local network. Subtitle is ticked but not visible.

Emby Theater pointed to http://local-ip-of-server. VPN'ed into my local network. Subtitle is ticked and visible

Emby Web from Firefox pointed to https://emby.mydomain.com. Subtitle is ticked and visible

Emby Web from Chrome pointed to https://emby.mydomain.com. Subtitle is ticked and visible

 

At home i have 2 mediacenters running Windows 7 and a desktop PC running Windows 10. All 3 works with subtitles and there Emby Theater is also pointed at https://emby.mydomain.com

 

EDIT: My router is setup to do hairpin NAT (NAT Loopback)

Edited June 26, 2017 by JunkStar

[Luke 42078]

@@JunkStar can you discuss more the video file characteristics as well as subtitle information? thanks !

[JunkStar 11]

MVK with video encoded at h.264 (mpeg-4 avc part10) AC3 audio and srt subtitles... Anything else you need?

[Luke 42078]

Internal or external?

[JunkStar 11]

External subs for the ones that dosnt work. I just tested an episode with internal subs and that worked over WAN...

[Luke 42078]

@ have you seen this?

[Guest asrequested]

All my subs are muxed. Tonight, I can make an external sub and test it.

[Guest asrequested]

I've just tested on stable and beta servers, using my android phone with the app, on my 4G mobile data. Subs worked in each test.

[Luke 42078]

thanks @ !

[JunkStar 11]

Yeah it works on IOS, Android and in the browser. But not ET on Windows....

[Luke 42078]

I think he meant Android controlling emby theater.

[Guest asrequested]

No, I was using the Android app to play. My apologies, I wasn't able to test directly in Theater with WAN.

[Guest asrequested]

I was just thinking about this. I didn't think of it, last night, but I can isolate my HTPC behind a VPN. That should allow me to conclusively test this. I'll retest it tonight.

[Guest asrequested]

My plan doesn't work. It's still streams over the network. Sorry guys :/

[Luke 42078]

Thanks for the feedback.

[JunkStar 11]

Any updates on this matter?

[Luke 42078]

If you try over http does it work then?

[JunkStar 11]

Works over http and not https

[Luke 42078]

Are you using your own ssl cert, or the server's default self signed certificate?

[JunkStar 11]

My own from Lets Encrypt

[JunkStar 11]

Still nothing?