Emby Tower 34 Posted June 19, 2017 Posted June 19, 2017 Hi, since some days it isn't possible for me to get any artwork from fanart.tv, with or without my API key. With my browser there is absolutely no problem, but Emby Server is not able to find anything. Perhaps you find something in my log! log.txt
Dusty 0 Posted June 19, 2017 Posted June 19, 2017 I'm not sure if this is an emby issue, or a fanart.tv issue. Emby is unable to find images from fanart.tv on most of my media. I do have FanArt checked in my library metadata settings, and emby seems to be looking when I choose to "edit images," but it only finds TheMovieDb images. What's odd, is that it finds images for SOME movies/tv, but only a very few. This has only been an issue for the last day or so. Before that, I was able to get images from fanart.tv. I realize that this could be an issue with fanart.tv, and not emby, but thought I'd check here to see if maybe I have something wrong with my settings, or if there may be some issue with emby server (which I just recently updated). Any help would be appreciated. Running:Emby Server 3.2.20.0Windows 10 Home Thanks, Dusty
Happy2Play 9782 Posted June 20, 2017 Posted June 20, 2017 (edited) I am seeing the same in the beta versions also. Going to Edit Images produces no fanart.tv images. *Merged topics Edited June 20, 2017 by Happy2Play 1
Luke 42080 Posted June 20, 2017 Posted June 20, 2017 There have been errors in server logs coming from fanart servers, so I would just give it a day or two and see if it resolves itself. I just did some testing and I'm able to browse for fanart images. 1
Happy2Play 9782 Posted June 20, 2017 Posted June 20, 2017 I do see the hit and miss with the testing I just did. One movie would display information then the next would display none. 1
Dusty 0 Posted June 20, 2017 Posted June 20, 2017 Thanks for the quick responses! I had a feeling it might be on fanart.tv's end (website seems a bit slow and wonky), but it coincided with my updating emby, so I wanted to check here too. Hopefully fanart will get things ironed out soon.
Emby Tower 34 Posted June 20, 2017 Author Posted June 20, 2017 I just tried getting artwork with MediaElch and Ember Media Manager ... They also don't find anything at fanart.tv ... So we all have to be patient ... 1
Luke 42080 Posted June 20, 2017 Posted June 20, 2017 I just tried getting artwork with MediaElch and Ember Media Manager ... They also don't find anything at fanart.tv ... So we all have to be patient ... Thanks for the investigation.
Kode 52 Posted June 20, 2017 Posted June 20, 2017 I'm hoping this is fixed, either cloudflare or one of the servers wasn't happy (or both), so we are now running on a single server. If this resolves API errors but images still aren't coming through then I'll have to take the assets servers off cloudflare as well, so please let me know. 1
Emby Tower 34 Posted June 20, 2017 Author Posted June 20, 2017 I'm hoping this is fixed, either cloudflare or one of the servers wasn't happy (or both), so we are now running on a single server. If this resolves API errors but images still aren't coming through then I'll have to take the assets servers off cloudflare as well, so please let me know. At the moment I don't get any artwork from fanart.tv via Emby Server, and in the logs I see "Internal Server Error (500)! I've just tried it ...
Kode 52 Posted June 20, 2017 Posted June 20, 2017 I can only assume the responses are cached in some way? @@Luke might know better though, I can't currently see any issues, but I'm not sure if the issues you are getting relate to api requests or asset requests.
Emby Tower 34 Posted June 20, 2017 Author Posted June 20, 2017 (edited) I can only assume the responses are cached in some way? @@Luke might know better though, I can't currently see any issues, but I'm not sure if the issues you are getting relate to api requests or asset requests. But the problem is that I have the same result with Kodi, MediaElch and Ember Media Manager. They all doesn't find any artwork at fanart.tv ... On 2 different computers ... Edited June 20, 2017 by Emby Tower
Emby Tower 34 Posted June 20, 2017 Author Posted June 20, 2017 @Luke: Would you please check if fanart.tv is working at your Emby Server? Thanks a lot!
Happy2Play 9782 Posted June 20, 2017 Posted June 20, 2017 (edited) You can follow the issue here. https://forum.fanart.tv/viewtopic.php?f=4&t=6602 I'm sorry we are having issues at the moment but the infrastructure currently has to support over 17 billion requests a month, which can be a bit of a juggling act, hopefully it will all be running smoothly again soon. Edited June 20, 2017 by Happy2Play
Luke 42080 Posted June 20, 2017 Posted June 20, 2017 Yea and Kode reached out to me so we are talking as well. I'll pass on info if/when I know more. Thanks.
Kode 52 Posted June 22, 2017 Posted June 22, 2017 Ok, so I moved the database away from SYS and onto a hosted instance, there was an initial backlog stopping things from working until the caching was in place, but fingers crossed it should all be good now. @@Luke any way you can check your end and see if things are now coming through? 3
Happy2Play 9782 Posted June 22, 2017 Posted June 22, 2017 Ok, so I moved the database away from SYS and onto a hosted instance, there was an initial backlog stopping things from working until the caching was in place, but fingers crossed it should all be good now. @@Luke any way you can check your end and see if things are now coming through? I can confirm there are images coming through now.
Emby Tower 34 Posted June 22, 2017 Author Posted June 22, 2017 And I can confirm it, too! Thanks a lot for this great support!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now