Emby skips media and cover art

[muhfugen 5]

I have one video file in which for whatever reason Emby is refusing to add to my library. Its a MKV of Back To The Future Part 3 which was created with MKVToolnix. I've verified file permissions and VLC manages to play back the file without issue. The rest of the media in this directory Emby manages to discover without issue.

 

Also I have a few of MKV files such as Hidden Colors 2 - The Triumph Of Melanin with cover art (named cover.jpg) embedded in the MVK file, but for reasons unknown Emby doesnt add the cover art to the library. Emby is able to discover the vast majority of the cover art on my video files, there were only a couple movies where it couldn't.

 

Does anyone know what may be causing these issues and what I could do to troubleshoot it? If you guys need me to upload copies somewhere I can, Back To The Future is ~28GB and Hidden Colors is 2GB. If it is relevant Emby 3.2.19.0 is running on Windows Server 2016 and the media is on a SMB share on a separate Server 2016 VM.

Edited June 13, 2017 by muhfugen

[Happy2Play 9785]

I have one video file in which for whatever reason Emby is refusing to add to my library. Its a MKV of Back To The Future Part 3 which was created with MKVToolnix. I've verified file permissions and VLC manages to play back the file without issue. The rest of the media in this directory Emby manages to discover without issue.

 

Also I have a few of MKV files such as Hidden Colors 2 - The Triumph Of Melanin with cover art (named cover.jpg) embedded in the MVK file, but for reasons unknown Emby doesnt add the cover art to the library. Emby is able to discover the vast majority of the cover art on my video files, there were only a couple movies where it couldn't.

 

Does anyone know what may be causing these issues and what I could do to troubleshoot it? If you guys need me to upload copies somewhere I can, Back To The Future is ~28GB and Hidden Colors is 2GB. If it is relevant Emby 3.2.19.0 is running on Windows Server 2016 and the media is on a SMB share on a separate Server 2016 VM.

Without exact folder structure and logs it is hard to say exactly what is happening.

 

Best guess is the naming scheme as the movie is actually  "Back to the Future Part III", Emby may be listing it as a multi-part of "Back to the Future".

https://github.com/MediaBrowser/Wiki/wiki/Movie%20naming

 

@@Luke

 

I am not positive if Emby uses embedded images in Movies or if it falls in the image order of precedence.

[muhfugen 5]

You are correct about it thinking that Back To The Future Part 3 is an additional "part" to Back To The Future Part 2. Is there anything I can do to disable this behavior as these are seperate and distinct movies? The folder structure looks like

 

\\nas\Emby (Movies)\Back To The Future.mkv

\\nas\Emby (Movies)\Back To The Future Part 2.mkv

\\nas\Emby (Movies)\Back To The Future Part 3.mkv

 

Regarding the images, the Emby VM does not have internet connectivity so there aren't any other images (from cloud services) for it to be competing with. And it manages to discover all the other embedded cover art images in my other videos files. For those few problematic video files it won't display any image at all, just a solid color background with the movie files title.

Edited June 13, 2017 by muhfugen

[Happy2Play 9785]

Do you see Back to the Future Part 3 in the Metadata Manager? 

 

But without internet the Identify feature will not work, so the only other thing I can think of would be renaming Part 2 and Part 3 to Part II and Part III.

[muhfugen 5]

No, Part 3 does not show up in the Metadata Manager.

 

I'll give renaming it a try. It'll take me a while to get around to it because the file server VM is currently offline for maintenance.

 

Hopefully @@Luke has some ideas as to what could be causing it to skip the cover art. It isnt a major issue, and I worked around it by manually exporting the cover art and adding it to Emby. But if for whatever reason there is a bug with Emby I'd like to supply you guys with a problematic video file so you can debug it.

Edited June 13, 2017 by muhfugen

[Happy2Play 9785]

You will probably have to post a log after refreshing one of the movies that are not pulling the image from the media.

[muhfugen 5]

I'm sorry but i'm still a bit new to Emby. What relative path can I find the relevant log files in?

[Happy2Play 9785]

This should cover all the information you need.

 

How to Report a Problem

[Deathsquirrel 745]

If you want better initial recognition I'd suggest one or both of the following naming changes:

 

1. Add years to your titles:
   
   \\Movieshare\Back to the Future (1985).mkv
   \\Movieshare\Back to the Future 2 (1989).mkv
   \\Movieshare\Back to the Future 3 (1990).mkv
    
2. Add years to titles and store movies in separate folders (this is my preference as it will give the most reliable results):
   
   \\Movieshare\Back to the Future (1985)\Back to the Future (1985).mkv
   \\Movieshare\Back to the Future 2 (1989)\Back to the Future 2 (1989).mkv
   \\Movieshare\Back to the Future 3 (1990)\Back to the Future 3 (1990).mkv

[Luke 42086]

 

If you want better initial recognition I'd suggest one or both of the following naming changes:

 

1. Add years to your titles:

    

   \\Movieshare\Back to the Future (1985).mkv

   \\Movieshare\Back to the Future 2 (1989).mkv

   \\Movieshare\Back to the Future 3 (1990).mkv

    

2. Add years to titles and store movies in separate folders (this is my preference as it will give the most reliable results):

    

   \\Movieshare\Back to the Future (1985)\Back to the Future (1985).mkv

   \\Movieshare\Back to the Future 2 (1989)\Back to the Future 2 (1989).mkv

   \\Movieshare\Back to the Future 3 (1990)\Back to the Future 3 (1990).mkv

 

 

Yes this is good advice.