Movie Image Metadata displaying errors

[anacozero 0]

When I attempt to select images for movies from themoviedb, it brings me to a webpage that displays "one or more errors have occurred"

 

I viewed the log, and it looks like the error is saying that it couldn't create a SSL/TLS secure channel. I can goto the exact link from the error log without any certificate issues on my browsers. 

 

Here is a snippet of the log:

2017-06-01 22:09:39.9777 Error HttpClient: Error getting response from https://image.tmdb.org/t/p/original/1pHOqpdCYNmtRVJs6pGKQKttrPm.jpg
	*** Error Report ***
	Version: 3.2.19.0
	Command line: C:\Users\Administrator\AppData\Roaming\Emby-Server\System\MediaBrowser.ServerApplication.exe
	Operating system: Microsoft Windows NT 6.2.9200.0
	64-Bit OS: True
	64-Bit Process: True
	Processor count: 8
	Program data path: C:\Users\Administrator\AppData\Roaming\Emby-Server
	Application directory: C:\Users\Administrator\AppData\Roaming\Emby-Server\System
	System.AggregateException: One or more errors occurred. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
	   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	   --- End of inner exception stack trace ---
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at Emby.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__22.MoveNext()
	---> (Inner Exception #0) System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
	   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)<---
	
	System.AggregateException
	   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
	   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
	   at Emby.Common.Implementations.HttpClientManager.HttpClientManager.<SendAsyncInternal>d__22.MoveNext()
	InnerException: System.Net.WebException
	System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
	   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)
	   at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
	   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncResult iar, Func`2 endFunction, Action`1 endAction, Task`1 promise, Boolean requiresSynchronization)

I am not sure how to fix this. Any help would be much appreciated!

 

[anacozero 0]

Okay, i figured it out myself. Possible incoherent explanation incoming:

 

Apparently Emby uses TLS1.0 for its webserver.  https://images.tmdb.org only accepts 3 cipher suites for TLS1.0 (only 2 are considered "strong"). 

I have my own web application on the same server as Emby, so i disabled many weak cipher suites and favored TLS1.2 connections (was loosely going for a PCI 3.1 compliance standard for enhanced security).

 

I guess those configuration changes affected Emby's own http server, and since Emby doesn't seem to utilize tls1.2 on my computer, I was getting handshake errors due to no compatible tls1.0 ciphers with tmdb.org.

 

So i just enabled the strongest cipher tmdb supported on TLS1.0, and that fixed my issue. 

 

Does anyone know how I can make emby use TLS1.2?? Or is it just not supported yet?

[Luke 42086]

I think it will support TLS 1.2 when we update to mono 5.0.

[sponge244 0]

Hello I think I have this issue when I search for a image using the search edit image I get a one or more error occurred. I can see the on if I click on the space where it shows the number of backdrops or poster. I have been manually adding backdrops for the time being but I fear moving forward or when I re do the library scan this might miss upcoming titles.

Can you advise how to fix this please. I also found another post similar to this but it said they had the problem fixed but did not explain how. Thanks.

[Luke 42086]

Hello I think I have this issue when I search for a image using the search edit image I get a one or more error occurred. I can see the on if I click on the space where it shows the number of backdrops or poster. I have been manually adding backdrops for the time being but I fear moving forward or when I re do the library scan this might miss upcoming titles.

Can you advise how to fix this please. I also found another post similar to this but it said they had the problem fixed but did not explain how. Thanks.

 

Hi there @@sponge244 can you please attach the emby server log from when this happens? You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[sponge244 0]

OK so i dont understand the log too well I tried looking for the tmdb error but just an update I was playing and messing with my router and I restarted my router a few time my emby machine is plugged in via ethernet so no ip was changed but the images do show now not just results. but just in case I am including the log. So I guess for anyone else who has issue perhaps restarting the router is the answer... Hope I have been helpful As always thank you... 

Log 6-25-2017.zip

Edited June 28, 2017 by sponge244

[Luke 42086]

Thanks for the feedback !