bmhanson 1 Posted May 31, 2017 Posted May 31, 2017 OK. i have searched for this and gotten nowhere. Hopefully someone can help. I have some files that when I try and watch with the Roku app it dims and pops up the working circle, but then appears to freeze. I say appears because it is still dim and the circle is there (though it is not moving to indicate working) but I can click the remote navigate behind it. Event to other screens, but it remains dim with that circle there. I can attach a picture of the screen if that is needed to be clearer. I am only having issues with some files. Apparently only within this season of the show Bleach. I have downloaded multiple times. Downloaded other versions from other sources, etc. but they all have the same issue. AND it appears to only be an issue in the Roku app. Playing in other clients including Android, Amazon Fire Stick, and Windows works just fine. And I get the same issue on multiple Roku devices. I have a Roku Streaming stick and a Roku Premier. Can someone give me some guidance of where I can look to see if I can find what the issue might be? I have not found anything in the logs on the server yet that indicate an issue. For reverence I am running version 3.0 of Emby on the Roku and the Roku Stick is software version 7.6.0. Server is at 3.2.17.0 but I will be updating it as I just noticed there is a new version available.
ebr 16178 Posted May 31, 2017 Posted May 31, 2017 Hi. Can you please try with the beta version and see if it still happens?
bmhanson 1 Posted May 31, 2017 Author Posted May 31, 2017 Thanks for the quick response. I did that just now and tested. Issue still occurs. I also updated the server to 3.2.18.0.
ebr 16178 Posted May 31, 2017 Posted May 31, 2017 Okay, can you please provide specifics about the item you are trying to play (media info from web app) and then a server log and send an app log just after the problem occurs. Instructions for both here: How to Report a Problem Thanks.
bmhanson 1 Posted May 31, 2017 Author Posted May 31, 2017 Hopefully i got everything. I am about to leave and wanted to get this sent before I did. Logs sent from Roku app also. Server Jarvis user Bryan. Not sure what you need for that. Thanks, Bryan Media Info Video CodecH264 AVCYes ProfileHigh Level40 Resolution1280x720 Aspect ratio16:9 AnamorphicNo InterlacedNo Framerate23.976 Bitrate554 kbps Bit depth8 bit Pixel formatyuv420p Ref frames8 NAL4 Audio CodecAAC ProfileHE-AAC Layoutstereo Channels2 ch Bitrate192 kbps Sample rate48000 Hz DefaultYes TitleAAC stereo Default Audio Languagejpn CodecAAC ProfileHE-AAC Layoutstereo Channels2 ch Bitrate192 kbps Sample rate48000 Hz DefaultNo TitleJpn AAC stereo Subtitle CodecSSA DefaultYes ForcedNo ExternalNo TitleSigns/End Subtitle CodecSSA DefaultNo ForcedNo ExternalNo TitleFlomp subs Containermkv Path\\JARVIS\m\TV\Bleach\Seaso
bmhanson 1 Posted May 31, 2017 Author Posted May 31, 2017 Sorry. Cut and paste missed part fo the path. Containermkv Path\\JARVIS\m\TV\Bleach\Season 14\Bleach - S14E03 - 268 - Hatred and Jealousy, Orihime's Dilemma HDTV-720p.mkv
ebr 16178 Posted May 31, 2017 Posted May 31, 2017 Also, no rush as I know you are headed out and I am too, but if you can create an Emby Connect guest user for me on your server with access to this item, I can try and catch the problem in the debugger. Just create a guest and use "ebr" for the username/email. Thanks.
bmhanson 1 Posted May 31, 2017 Author Posted May 31, 2017 Server log? Well, horse feathers. I clicked attach and picked the file. That is what I get for being rushed. Hopefully it is there this time. Also, no rush as I know you are headed out and I am too, but if you can create an Emby Connect guest user for me on your server with access to this item, I can try and catch the problem in the debugger. Just create a guest and use "ebr" for the username/email. Thanks. Should be there now. Assuming I did it right... Jarvis log 2017-05-31 1741.txt
ebr 16178 Posted June 1, 2017 Posted June 1, 2017 Okay, I found it. You can remove my guest user now if you wish. Thanks!
bmhanson 1 Posted June 1, 2017 Author Posted June 1, 2017 Great. Any enlightenment for the unlearned here? Is it a problem with tbe media?
ebr 16178 Posted June 1, 2017 Posted June 1, 2017 It was related to the media information (specifically subtitles) but the problem was in the app. I'll have a fix up shortly.
bmhanson 1 Posted June 1, 2017 Author Posted June 1, 2017 Awesome. Thank you very much. I can likely test it later tonight if you want.
bmhanson 1 Posted June 2, 2017 Author Posted June 2, 2017 Hey ebr. I am assuming you updated the beta because I tested real quick and it appears to be working. I will do a little more thorough testing later.
bmhanson 1 Posted June 3, 2017 Author Posted June 3, 2017 I tested several titles I had the issue with. Works great and no issue. Thanks for the quick response.
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