Play state not reported back to server

[mezz64 14]

I've been having a weird problem since the switch to the new player backend.  After playing a media file for 5 minutes the progress is no longer being reported back to the server and the player looks like it's idle and not in playing state.

 

I've tried with a few different types (movies and tv episodes) and the status always flips back to idle once I get past 5 minutes of play into the file.

 

Any insight is appreciated.

[Luke 42078]

hi @@mezz64, we're looking into this, thanks !

[mezz64 14]

Thanks @@Luke.  Let me know if you need any logs from playback scenarios and i'll try and get them to you.

[Jdiesel 1431]

I have noticed this happening in a few other apps as well, specifically the Kodi app but also the Roku and the Mobile Chrome browser. Let me know if you need any log files.

[Luke 42078]

Please report specific examples of that in the appropriate sections of the community. Thanks.

[mezz64 14]

Reporting in that things are currently working as expected again with Theater version 2.7.1 and server version 3.2.17.0.  

 

I was on Theater version 2.7 and server version 3.2.15.0 when I reported the issue so I unfortunately do not know which update (or both) got things working again.

[Luke 42078]

Thanks for the feedback.