Emby hangs constantly

[GothsterC 50]

I am an Emby paid supporter.  I've spent many hours working with the Emby server and apps to try to make it a somewhat stable system to stream movies around the house.  I have spent thousands of dollars on building this system which is still isn't wife-approved
and it's getting really frustrating.

I have a dedicated Windows 10 server with an Intel i7-2600 CPU, 3.4 GHz with 16 GB of RAM running Emby 3.2.15.  
I have a direct Gigabit Ethernet link from the server to the latest generation Amazon Fire TV with the latest version of the Emby app.

I have no problems streaming anything from Amazon Prime, Netflix or any other streaming apps.

Emby is the only thing causing me grief.

If I bring up the system and the Amazon Fire app, I usually have no problems and everything streams great for most of a movie.  No transcoding is required.
I am getting Direct Play for everything.
If I stop and try to bring up something else or try to move around within the movie, Emby hangs and the only way I can get it to go again is to kill the Amazon Fire app and restart.  Often even that isn't enough.  I frequently have to restart Emby.  Then it runs fine again.  I've tested this also with a Roku 3 and the Windows Chrome web interface with the same results.  I also checked to make sure no other background processes are running.  I can rarely get through a single movie without stuttering and often it just hangs until I restart the server.  I would really like to watch one movie all the way through without issues.

Emby has been a complete failure for me.  I am willing to spend as much time as needed and send you whatever logs you need, but this must be fixed.  It isn't a network problem and I doubt it is a server problem.  It's an Emby problem.  I know I cannot be the only one here.

Please let me know how we can work together to make Emby usable.

Thanks.

[Luke 42085]

hi there @@GothsterC, we're very sorry to hear about this. in order for us to best help you, please discuss an example of when this happened, and provide the corresponding emby server log from that time frame. you can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

thanks !

[TylerV76 84]

I am an Emby paid supporter.  I've spent many hours working with the Emby server and apps to try to make it a somewhat stable system to stream movies around the house.  I have spent thousands of dollars on building this system which is still isn't wife-approved

and it's getting really frustrating.

 

I have a dedicated Windows 10 server with an Intel i7-2600 CPU, 3.4 GHz with 16 GB of RAM running Emby 3.2.15.  

I have a direct Gigabit Ethernet link from the server to the latest generation Amazon Fire TV with the latest version of the Emby app.

 

I have no problems streaming anything from Amazon Prime, Netflix or any other streaming apps.

 

Emby is the only thing causing me grief.

 

If I bring up the system and the Amazon Fire app, I usually have no problems and everything streams great for most of a movie.  No transcoding is required.

I am getting Direct Play for everything.

If I stop and try to bring up something else or try to move around within the movie, Emby hangs and the only way I can get it to go again is to kill the Amazon Fire app and restart.  Often even that isn't enough.  I frequently have to restart Emby.  Then it runs fine again.  I've tested this also with a Roku 3 and the Windows Chrome web interface with the same results.  I also checked to make sure no other background processes are running.  I can rarely get through a single movie without stuttering and often it just hangs until I restart the server.  I would really like to watch one movie all the way through without issues.

 

Emby has been a complete failure for me.  I am willing to spend as much time as needed and send you whatever logs you need, but this must be fixed.  It isn't a network problem and I doubt it is a server problem.  It's an Emby problem.  I know I cannot be the only one here.

 

Please let me know how we can work together to make Emby usable.

 

Thanks.

 

Ive had the same thing on the Fire Tv app a couple times. If I exit the app and go back in I just get a black screen and I have to force close the app. Its only happened a couple times and its also happened on Plex. I dont have any insight but if thats what you're seeing, you arent alone.