New Emby App won't play

[dcook 299]

Just wondering if there was an update recently?

 

When I try to login with the new app, after selecting the user I just get a spinning circle.

 

Emby plays normally via browser or with the old Roku app.

 

I used the new Roku app as recently as last night and it was working fine.

 

I am pretty sure its not my server as I can play via browser and the old Roku app fine.

[Luke 42078]

Hi, can you please submit an in-app log? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[TheCranium 2]

I am having the same issue.  Web browser playback and playback using the old Roku app works fine.

 

When I launch the new app, it finds my server and I get the logon screen.  I select my user i want to use and then I just get the "Welcome to Emby" screen with the spinning circle.  It never goes past that point.

 

I read the link about submitting an in-app log, but, I can't get into the app get to the settings page and turn on the "Debug Options".

 

I removed the app from my Roku and re-added it.  That didn't help.  The logon screen of the app shows version 3.0.22.

[dcook 299]

@@TheCranium

 

That is exactly what happens to me!

 

Welcome to Emby with the spinning circle!!

 

I can't submit a log either, as I can't get to the setting page.

 

@@Luke @@ebr can you advise if there has been any changes in the last couple days?  Why would it work fine on evening of May 10th, but not work on May 11th?

 

 

 

I am having the same issue.  Web browser playback and playback using the old Roku app works fine.

 

When I launch the new app, it finds my server and I get the logon screen.  I select my user i want to use and then I just get the "Welcome to Emby" screen with the spinning circle.  It never goes past that point.

 

I read the link about submitting an in-app log, but, I can't get into the app get to the settings page and turn on the "Debug Options".

 

I removed the app from my Roku and re-added it.  That didn't help.  The logon screen of the app shows version 3.0.22.

Edited May 12, 2017 by dcook

[ebr 16178]

Please update to 3.0.23 and see if it fixes this.  Thanks.

[dcook 299]

@@ebr  I updated to 3.0.23 and its working normally again.

 

What was the issue?

 

 

 

Please update to 3.0.23 and see if it fixes this.  Thanks.

[ebr 16178]

Just a bug introduced when I fixed something the store wanted done.

[TheCranium 2]

Yep, it works again.  Thanks for the quick fix.