Streaming emby using iPad

[Sam Hall 1]

Hello, I subscribed a yearly premium account, when I used emby on tHe same machine where it was installed everything went ok, of course. But if I try to stream to iPad (air 2) it becomes incredibly slow and tends to crash. This if I am on the same router Asus, if I change room and use the central router the loading time becomes unbearable, even if I am on the same ip range. Please can you help me? I should need a refund otherwise, since the main purpose of my subscription was streaming on my portable devices. Thanks and sorry for my bad English

 

 

Inviato dal mio iPad utilizzando Tapatalk

[Luke 42077]

hi @@Sam Hall, we're sorry to hear about this. Can we look at a specific example? Can you please go over an example and attach the emby server and ffmpeg logs? You can learn how to do that here:

 

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[Sam Hall 1]

Hello, sure, I have used as benchmark sucide squad, image and video are ok, but the subs syncro is terrible, here are the two files, hope they help, thanks. 

 

ffmpeg-remux-f1f2184a-c4bf-44e7-a96d-4015ecb8fac6.txt&api_key=738b393337b84c48861d2c76c4ebb1a8.txt

Log.txt

[Sam Hall 1]

Hello, any news? 

[Luke 42077]

Hi, it's being looked into, thanks !

[Sam Hall 1]

Hi, any news about that?

 

 

Inviato dal mio iPad utilizzando Tapatalk

[Luke 42077]

Hello, sure, I have used as benchmark sucide squad, image and video are ok, but the subs syncro is terrible, here are the two files, hope they help, thanks. 

 

 

 

Unfortunately I don't see an obvious problem with this one, not from the log data at least. Can you provide a sample video for testing? I will test it personally. Thanks !

[Sam Hall 1]

Well I used just a version of Suicide Squad ripped from a BD, using mkvmake, so without compression or other stuff, totally video untouched. 1920*1080 maximum bitrate. Thanks for your interest and help, hope we can fix it!

 

 

Inviato dal mio iPad utilizzando Tapatalk

[Sam Hall 1]

Okay, it seems this situation is going nowhere, I would like to ask for a refund.. Thanks. 

[Luke 42077]

Can we look at an alternative example for additional information? Thanks !

[Sam Hall 1]

Sure but you should tell me what do you need exactly 

[Luke 42077]

@@Sam Hall is it OK if I invite you to the beta version of the app? If so then please send me your itunes email. thanks !

[Sam Hall 1]

Sure but if it won't work I will have to ask for a refund.

 

lucamelandri@.com, thanks

[Sam Hall 1]

Hello, the problem is that now my premium kay has not been recognized anymore...........

[Luke 42077]

Does the app have an active internet connection?

[Sam Hall 1]

sure but the problem it that even on emby server the premium key seems no longer valid

[Luke 42077]

it could be an issue with communicating with our admin server. Can you provide the emby server log? You can learn how to do that here:

https://emby.media/community/index.php?/topic/739-how-to-report-a-problem/

 

Thanks !

[Sam Hall 1]

sure, here you go. 

logs.txt

[Luke 42077]

Ok this is happening because you requested a refund from Ebr and he granted it.

[Sam Hall 1]

oh ok, I see, so the problem has gone, I did not receive the confirmation email. Anyway thank you for your kind help.