Video goes black after switching apps

[adam1010 19]

1) Start playing a TV show or movie

2) Go to the Android home screen (ie minimize the app or switch to another app) 

3) The audio continues to play (as expected) 

4) Bring the Emby app back to the foreground (ie switch back to Emby)

5) The audio and playback controls are both working/playing but the video is just a black screen

6) To get the video back you must exit playback and start the show/movie again

 

Emby Android v2.8.87 (newest Google Play) 

Server version v3.2.13.0

Android OS 6.0

 

I logs didn't look interesting, but let me know if you can't reproduce and I would be happy to provide them.

[Luke 42077]

hi @@adam1010, thanks for the report. We'll take a look at this.

[zigzagtshirt 55]

I was able to reproduce this issue.

 

Server and Android app up to date.  

Android 7.1

[adam1010 19]

Thanks @@zigzagtshirt -- I was able to reproduce on a Galaxy S6 phone (Android 6.0) as well.

[adam1010 19]

@@ebr I confirmed this is still an issue on the newest release. Have you had an opportunity to investigate?

[Luke 42077]

The mobile app has resolved this for the next update, thanks.

[adam1010 19]

I'm still experiencing this on the newest release (2.9.15). When I go to the home screen now, the audio stops/pauses (instead of continuing to play as before), but when I open Emby the video is still black. The audio resumes playing and the time counter on the seek bar continues incrementing, but the video is gone.

[Luke 42077]

Ok, I haven't seen that in my testing but I will do some additional testing to try and reproduce. Thanks !

[adam1010 19]

Hey @@Luke -- were you able to repro this?  I get full screen calendar notifications/reminders which pushes Emby into the background -- when I dismiss the notification Emby comes back to the foreground, audio resumes, but playback is black.

 

You can also just switch to the homescreen and re-open Emby from the notification bar -- playback will resume with no video.  Tested on Android 6.0

 

EDIT: Was able to reproduce on Android 7.0 as well (Samsung Galaxy S6)

Edited July 15, 2017 by adam1010

[Luke 42077]

I haven't reproduced, no. Is it transcoding or direct playing?

[adam1010 19]

Both transcoding and direct play. Just checked both scenarios on Android 6.0 with newest Google Play version. Been happening for the last several versions too.

[adam1010 19]

Hey @@Luke -- I reproduced this on an old Nexus 5 (Android 5.1.1) running the newest Emby build (2.9.37), both transcoding and direct play.

 

Audio resumes after switching back into Emby, but video is black/blank.

[Luke 42077]

Ok I have a Nexus 5 I will test, although it's been upgraded to Android 6.0

[adam1010 19]

@@Luke Reproduced on a Nexus 7 tablet (Android 4.4.2) as well -- video goes black if you switch to another app and switch back.

Edited July 26, 2017 by adam1010

[Luke 42077]

Yes I saw the problem on my nexus 5. We'll look at it for a future update. thanks.

[adam1010 19]

@@Luke any chance a fix is in the pipeline? Every time my kid accidentally minimizes Emby the video goes black and I have to exit out and re-open the video

[Luke 42077]

Yes it's being looked into, thanks.

[someguy50 0]

Also having this frustrating issue on my Note 8

[WilhelmStroker 102]

Seeing this as well on a Huawei mediapad running Android 7.

[Chyron 256]

I am experiencing this issue.

 

Emby for Android v2.9.62

Moto Z Play Droid XT1635-01

Android 7.1.1 Nougat

[someguy50 0]

Any ETA to resolve this frustrating everyday problem?

[adam1010 19]

@@Luke How's this going? Have you identified the problem?

[Luke 42077]

Yes and it will be resolved as part of a larger project to revamp video playback in the app. Thanks.

[farkhamhall 0]

I'm also getting this on the following:

 

Emby for Android v2.9.66

Samsung Galaxy S7 Edge

Android 7.0

 

Watching a TV series (not tested a movie), I press home button and playback stops completely (no sound) as I would expect (I have a running Emby notification though). Re-open the Emby app, press play and the sound plays but screen goes black. Sometimes it comes back on it's own but it takes a long time (couple of minutes). Does this for direct play and transcoding.

[kynexx 1]

Really hope this fix is released soon, I love Emby and purchased it primarily for mobile viewing but this issue makes it difficult to do anything while a video is playing.