Unable to view/start game of thrones

[Suspense 2]

I am having quite an odd issue with Game of Thrones, this is the only show it appears to be happening to, the show works fine in plex.

 

When i enter the show, and then enter a season, whenever i click an episode there is just an endless loading circle, so i am never able to actually see any episode info.

 

I am attaching a log, though it dont even seem like theres anything in it of importance.

 

Regards

 

server-63629195109.txt

[sh0rty 717]

Could you please upload the whole log?

[Suspense 2]

Could you please upload the whole log?

This is the whole log, i simply deleted the log file previous to replicating hte error just to clean it. I then browsed to the season and this was the log output. 

 

So;

Delete log file

Browse to GoT

Endless load 

Post log

 

I could replicate it again, but i dont assume the log would show anything else other then just unnessecary clutter.

 

Regards

[Luke 42080]

From how to report a problem:

Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.

Thanks !

[Suspense 2]

From how to report a problem:

Please attach the server log from the time frame the activity occurred. See the section below titled Emby Server Logs. Please supply the full and complete log file, and avoid attempting to extract relevant sections. Everything is relevant to us. When you attach the log, please also discuss what actions you took, and what the results were.

Thanks !

But i did do this, i posted logs from exactly when the error occoured. 

 

Here, ill submit another log

 

O.T:

How come all the movie db errors btw? Been wondering.

 

Regards

server-63629195109.txt

[sh0rty 717]

This is the whole log, i simply deleted the log file previous to replicating hte error just to clean it. I then browsed to the season and this was the log output. 

 

So;

Delete log file

Browse to GoT

Endless load 

Post log

 

I could replicate it again, but i dont assume the log would show anything else other then just unnessecary clutter.

 

Regards

 

Best thing is to restart server and then reproduce the error. Then take the log and upload it here. So all the relevant infos for the devs like OS etc. are also visible to the devs.

 

Edit: Still not complete. Usually starts like this in windows:

2017-05-01 08:08:05.3125 Info Main: Emby
	Command line: C:\Users\user\AppData\Roaming\Emby-Server\system\MediaBrowser.ServerApplication.exe -service
	Operating system: Microsoft Windows NT 6.1.7601 Service Pack 1
	64-Bit OS: False
	64-Bit Process: False
	Processor count: 4
	Program data path: C:\Users\user\AppData\Roaming\Emby-Server
	Application directory: C:\Users\user\AppData\Roaming\Emby-Server\system
2017-05-01 08:08:05.4843 Info ImageMagick: ImageMagick version: ImageMagick 6.9.2-7 Q8 x86 2015-11-28 http://www.imagemagick.org
2017-05-01 08:08:05.8750 Info App: Application version: 3.2.13.8
2017-05-01 08:08:05.9531 Info App: Application configuration:

Edited May 1, 2017 by shorty1483

[Suspense 2]

Best thing is to restart server and then reproduce the error. Then take the log and upload it here. So all the relevant infos for the devs like OS etc. are also visible to the devs.

Log after restart attached below

server-63629224887.txt

[Luke 42080]

 

 

avoid attempting to extract relevant sections

 

@@Suspense We like to see the entire log from the time the server started because it helps us see the whole picture of what is going on.

 

In your log in post #7, did you attempt to view or play game of thrones? Thanks !

[Suspense 2]

@@Suspense We like to see the entire log from the time the server started because it helps us see the whole picture of what is going on.

 

In your log in post #7, did you attempt to view or play game of thrones? Thanks !

Yes i did indeed, log from post 7 is full, and i encountered the issue

 

Regards

[Jdiesel 1431]

Try going to the root TV folder for GOT in the web app and refresh the series from the three dot menu. Sometimes if the video files aren't probed correctly, which is very rare, it can result in playback issues. Refreshing the series should also forced the files to be re-probed.

[Suspense 2]

Try going to the root TV folder for GOT in the web app and refresh the series from the three dot menu. Sometimes if the video files aren't probed correctly, which is very rare, it can result in playback issues. Refreshing the series should also forced the files to be re-probed.

I have tried this multiple times. On some seasons i cant even get into the episode, as soon as i click on it to jump from season view into the episode view, it gets stuck on loading too.

 

I tried full refresh of the full show, and full refresh of individual seasons, the result is the same. 

[Jdiesel 1431]

Can you post the media info for one of the episodes? You can grab it from the bottom of the screen on the web app.

[Suspense 2]

Can you post the media info for one of the episodes? You can grab it from the bottom of the screen on the web app.

I would if i could, but like i said, when i click and episode theres just endless load, i dont even get to that part.

 

Actually, for 1 episode i am capable of getting to that part, but it still wont play.

 

Video

 

CodecH264

Codec tagavc1

AVCYes

ProfileHigh

Level41

Resolution1920x1080

Aspect ratio16:9

AnamorphicNo

InterlacedNo

Framerate23.97599

Bitrate1544 kbps

Bit depth8 bit

Pixel formatyuv420p

Ref frames1

NAL4

Audio

 

Languageund

CodecAAC

Codec tagmp4a

ProfileLC

Layout5.1

Channels6 ch

Bitrate341 kbps

Sample rate48000 Hz

DefaultYes

TitleUnd AAC 5.1 Default

Audio

 

Languageund

CodecAC3

Codec tagac-3

Layout5.1

Channels6 ch

Bitrate448 kbps

Sample rate48000 Hz

DefaultYes

TitleUnd Dolby Digital 5.1 Default

 

Containermp4

[Luke 42080]

@@Suspense, so the issue is being stuck on the details loading screen? or loading screen after clicking play?

 

What browser (and version) are you running?

[Suspense 2]

@@Suspense, so the issue is being stuck on the details loading screen? or loading screen after clicking play?

 

What browser (and version) are you running?

@@Luke The issue is both actually. On some seasons i get stuck on the details loading screen, on some i can get into the episode and click the play button, but then it gets stuck there too.

 

I have tried with newest chrome, aswell as newest firefox. I have not tried with my atv4, but i can do that later today.

Edited May 2, 2017 by Suspense

[Luke 42080]

Yes if you could try another app besides the web app that would be helpful. thanks.

[Suspense 2]

Yes if you could try another app besides the web app that would be helpful. thanks.

Okay, so on atv4 i am able to browse and play s01ep01(this is a test, so different rip than the remaining show). 

 

I am able to browse to this episode on chrome and firefox, but not play it. All remaining episodes i am unable to browse to on browsers and atv4

[Luke 42080]

can you provide another server log for comparison's sake because the previous one did not yield anything obvious. thanks !