Emby App crashes on all platforms

[Osorus 18]

Hello, having continual reports of the Emby app crashing on PS4, XBox One, Android app, Apple TV. It will play for a few minutes, then crash. Not clear what the issue would be or if anyone else is reporting this. Started right after an update to the apps in each platform.

[Luke 42085]

Hi there @@Osorus, we're very sorry to hear about this. We'd like to help you resolve this. Please go over a specific example, and accompany that example with the information requested in how to report a problem. We'll do our best to help you. Thanks !

[wighty 4]

I am also having an issue with the Xbox One app repeatedly crashing to the home screen. In general it is pretty consistent about crashing after a few minutes of playback, and when I go to resume that file it will actually let me play through the whole thing most of the time. This seems to be happening for the past several weeks (after I noticed a new dashboard update on the Xbox). Tonight one file was actually crashing every few minutes and didn't do the usual thing and let me play through.

 

I attached the log (I think).

emby log.txt

[Osorus 18]

Will do sir. I revisited this due to issue persist. I will report a problem properly. Thank you for the reply.

[Osorus 18]

It is hit or miss on movies. Shows are consistent. Timed it that every 3 minutes in XBOX One the Emby app will crash. "iZombie.S03E05.720p.HDTV.x264-SVA.mkv" this morning ,2017-05-03 09:46:53.8823, EDT. Ran about 3 minutes and crashed. Thank you sir!

Log.txt

Edited May 3, 2017 by Osorus

[Luke 42085]

@@Osorus can you provide the media info from the web app for that file, and paste it here? thanks !

[Osorus 18]

Absolutely, sir.

 

Media Info

VideoCodecH264
AVCYes
ProfileHigh
Level41
Resolution1280x720
Aspect ratio16:9
AnamorphicNo
InterlacedNo
Framerate23.97602
Bitrate3723 kbps
Bit depth8 bit
Pixel formatyuv420p
Ref frames5
NAL4

AudioCodecAC3
Layout5.1
Channels6 ch
Bitrate384 kbps
Sample rate48000 Hz
DefaultYes
TitleDolby Digital 5.1 Default

Containermkv

PathE:\TV Series\TV\iZombie\iZombie.S03E05.720p.HDTV.x264-SVA\iZombie.S03E05.720p.HDTV.x264-SVA.mkv

[Osorus 18]

Here is an example of a Movie with same reported issue.

 

2017-05-09 11:46:30.0799

Colossal.2016.HC.HDRip.XviD.AC3-FK.avi

Log (1).txt

 

Video CodecMPEG4
Codec tagXVID
ProfileAdvanced Simple Profile
Level5
Resolution720x304
Aspect ratio2.35:1
AnamorphicNo
InterlacedNo
Framerate23.97604
Bitrate1601 kbps
Pixel formatyuv420p
Ref frames1

Audio CodecAC3
Layoutstereo
Channels2 ch
Bitrate192 kbps
Sample rate48000 Hz
DefaultNo
Titleac3

Containeravi

PathE:\Movies\Colossal.2016.HC.HDRip.XviD.AC3-FK\Colossal.2016.HC.HDRip.XviD.AC3-FK.avi

Edited May 9, 2017 by Osorus