Playback Pausing

[moviefan 187]

Been having this issue for a while but it seems to be getting worse lately....

 

Anytime that files are being played from clients going through the Emby server, and not direct playing via shares, there are frequent issues where the remote client video freezes.  The video player has to be exited and the video resumed to continue playing.

 

This happens regularly for my friends and family that watch stuff remotely, and also happens within my house on my Xbox1.

 

Today, my son was trying to watch a movie on the XB1 and it kept doing it over and over.

 

The XB1 is hardwired into a gigabit LAN on the same subnet as the Emby server, so there shouldn't be any bandwidth issues at all.  The video files are stored on a Synology NAS which is also hardwired gigabit into the same subnet and has great connectivity to the Emby server (110+MB/s transfer consistently).

 

Emby server is running Windows 7x64.  Has an i7-5820k processor which is very underutilized.  All disks used for Emby and cache are SSDs.  There shouldn't be any performance issues whatsoever.  But I keep having these problems.

 

Attaching a bunch of transcode logs for the XB1 session.

 

Would GREATLY appreciate help in debugging this issue.  Will definitely donate to Emby again if we can determine the root cause and solve it.

Edited April 3, 2017 by moviefan

[swhitmore 781]

I've also noticed this same issue. I find it stops are the same point in the video each time also. I'll grab some logs next time it happens.

[Luke 42086]

https://emby.media/community/index.php?/topic/46462-emby-theater-trouble/?p=437572

[moviefan 187]

Thanks for the link.

 

It mentions in that thread that this is a recent development for XB1, but I have been having this issue sporadically for close to a year now with remote clients including AppleTV, Amazon FireTV, XB1, and occasionally locally with the XB1.

 

It has definitely become worse recently, but I'd be really interested in determining root cause for the overall issue in addition to the recent degradation.

Edited April 3, 2017 by moviefan