Emby crashing on Android TV

[tazp34 2]

Looking for help when trying to log into Emby logging in changes to black screen then error message that Emby is not responding how can this be fixed.Thanks in advance

 

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[ebr 16170]

Hi.  Can you tell us exactly what you did and more about your setup (hardware, version numbers, etc.).

 

Thanks.

 

How to Report a Problem

[wellsy1981 0]

Hi having the same issue ive got a sony android tv running latest version of the app downloaded from appstore

[tazp34 2]

Version 1.3.21g which was updated 25/2/17 using Sony Bravia Android TV everything has been working fine till this morning where I opened app logging in stops after 2 seconds then goes to black screen when trying to quit error message appears Emby is not responding report,wait,quit option only

 

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[ebr 16170]

Version 1.3.21g which was updated 25/2/17 using Sony Bravia Android TV everything has been working fine till this morning where I opened app logging in stops after 2 seconds then goes to black screen when trying to quit error message appears Emby is not responding report,wait,quit option only

 

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Can you tell me exactly when this last happened?

[tazp34 2]

1 day before last update in February

 

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[ebr 16170]

1 day before last update in February

 

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Didn't you just say it happened this morning?

[tazp34 2]

Yes this morning apologies I thought you meant previous to that

 

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[ebr 16170]

Do you have an exact, or resonably approximate time?  Or, can you reproduce it and then tell me what time you did that?  Thanks.

[tazp34 2]

9.30 am approx

 

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[ebr 16170]

9.30 am approx

 

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20 minutes ago?  What time zone are you in...?

[tazp34 2]

UK GMT

 

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[ebr 16170]

Thanks.

 

What is the name of the server you were trying to access?

[tazp34 2]

My own named Taz

 

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[ebr 16170]

Okay, thanks.  Doesn't look like I'm getting a crash report from it then.  You also have a Fire TV (I see older reports with that server name)?

 

I found some error reports surrounding the situation where the server is not reachable but that doesn't seem to be your report - although it is possible it is the same error.  Are you sure your server is reachable from the device?

[tazp34 2]

Yes it's reachable it's only today I get the issue of Emby not able to log in I restated my server my broadband but still not able to get past log in screen

 

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[ebr 16170]

Maybe something in the network changed to make it so the TV cannot see the server, or it can't respond in a reasonable time and that is triggering the error I found.  Or, maybe it is something different but, if the app didn't update, I'm not sure what it could be other than some environmental factor the app isn't handling properly.

 

Can you try the beta version?

[tazp34 2]

I will try the beta version once update arrives thanks ebr for your help

 

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[tazp34 2]

Beta version fixed the issue ebr

 

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[ebr 16170]

Beta version fixed the issue ebr

 

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Okay, yeah, apparently some information coming back from the server has changed recently but only in some situations and the app was not handling it well.

 

Thanks for confirming.