Auto-organize - "Error code null"

[Starlionblue 82]

When trying to organize a new show, I got all reds. "Manually" inputting the show for a specific episode gave me:

 

Error Organizing File

There was an error organizing the file. Error code: null.

 

I performed quite a bit of troubleshooting before hitting on what I should have done from the start: Check the log file.

 

System.AggregateException: One or more errors occurred. ---> System.Exception: No provider metadata found

 

Mystery solved. The provider seems to be down at the moment.

 

I understand that in this case the problem is hardly Emby's fault, but perhaps the error message could be more helpful? At the very least a link to the log file, perhaps even the location in the log file at the specific time. Or a link that says "view complete error message". This might save a lot of hassle.

[Luke 42080]

@@softworkz. Thanks for the report.

[Starlionblue 82]

Questions related to this.

• If thetvdb is down (like now), it seems auto-organise will not work. However the ID from themoviedb is also specified for the show in Metadata Manager. Should this not allow Emby to identify the episodes?
• How can I find the tv.com and zap2id IDs for a TV show?

[Luke 42080]

 

 

• If thetvdb is down (like now), it seems auto-organise will not work. However the ID from themoviedb is also specified for the show in Metadata Manager. Should this not allow Emby to identify the episodes?

 

You would need to have MovieDb metadata downloading enabled for series and episodes. We turn it off by default because it will cause library scans to take longer.

[Luke 42080]

 

 

• How can I find the tv.com and zap2id IDs for a TV show?
•  

I don't really know. We don't do much with the data other than display a link.

[Starlionblue 82]

Perfect info thx!

[moviefan 187]

Trying to organize files for the tv series Cloudy with a Chance of Meatballs.  Doesn't work automatically.  When I manually select the series I get the following error:

 

 

 

 

 

 

@@moviefan

Edited March 14, 2017 by moviefan

[moviefan 187]

The thing that's weird is that TV shows which are  already in my collection organize fine. 

 

Just not this new one which I tried to add.

[Starlionblue 82]

The thing that's weird is that TV shows which are  already in my collection organize fine. 

 

Just not this new one which I tried to add.

 

I get that as well, but not always.