Missing thumbnails

[yotamN 1]

Around half of the shows in my Emby server doesn't have thumbnails, it just show empty square:

 

 

The server is running on Debian 8 and was installed through the repository, how can I fix it?

[mastrmind11 722]

drill into the show, click 3-dot menu, there's an option to pick images in there.

[Luke 42077]

the fact that the images are blank instead of the colored squares suggests we have images but something is failing. The technique mentioned above will work, and/or you can also provide the information requested in how to report a problem. thanks !

[yotamN 1]

drill into the show, click 3-dot menu, there's an option to pick images in there.

 

Thanks, I clicked on edit images, searched for a new image and it worked but I would like to find a way to fix it completly, every new show have this problem and it take time to change it

[Luke 42077]

best thing to do is provide the information requested in how to report a problem. thanks !

[yotamN 1]

best thing to do is provide the information requested in how to report a problem. thanks !

 

Sorry, I will try to give more details:

 

When I add a new TV show to the disk, Emby doesn't detect the TV show, I need to manually click identify in the context menu and type the show name.

But even when I identify the show and do a refresh for the metadata and images, the shows still don't have a thumbnail (some have other images but not the thumbnail)

Now that I have used the edit images menu, I still have a few show that I can't download a thumbnail for. I download the image and it just loading and doing nothing.

I have attached the last 3 logs, I have added 2 shows lately, I think it was today (log.txt) but maybe it was yesterday.

Log.txt

Log2.txt

Log3.txt

[Luke 42077]

Thanks, we're looking into it.

[timandsteffi 2]

Hi,

 

I'm also getting this problem running emby-server on Ubuntu 16.04. The problem appears to be that backdrop images just aren't generated for some TV shows, Movies and music albums, this is an example error in the Emby logs:

2017-03-15 08:24:49.1162 Info HttpServer: HTTP Response 404 to 192.168.0.4. Time:
 16ms. http://192.168.0.4:8096/emby/Items/e1425d33a83c4e7cf728036c7da3e148/Images
/Backdrop/0/?MaxWidth=10000&MaxHeight=10000&Format=original&Tag=e7e39cfa1ed5a8b39
aa99095cec8f3b5
2017-03-15 08:24:49.1169 Error ImageProcessor: Error encoding image
        *** Error Report ***
        Version: 3.2.7.0
        Command line: /usr/lib/emby-server/bin/MediaBrowser.Server.Mono.exe -prog
ramdata /var/lib/emby-server -ffmpeg /usr/bin/ffmpeg -ffprobe /usr/bin/ffprobe -r
estartpath /usr/lib/emby-server/restart.sh
        Operating system: Unix 4.4.0.66
        64-Bit OS: True
        64-Bit Process: True
        Mono: 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 28 20:49:26 UTC 2016)
        Processor count: 4
        Program data path: /var/lib/emby-server
        Application directory: /usr/lib/emby-server/bin
        ImageMagickSharp.WandException: Empty input file `/var/lib/emby-server/metadata/library/fd/fd641b82f8bbe9eef43eb42c86ed9f3c/backdrop.jpg' @ error/jpeg.c/JPEGErrorHandler/322

Sure enough, the file isn't there on the filesystem:

# ls -l /var/lib/emby-server/metadata/library/fd/fd641b82f8bbe9eef43eb42c86ed9f3c/backdrop.jpg
ls: cannot access '/var/lib/emby-server/metadata/library/fd/fd641b82f8bbe9eef43eb42c86ed9f3c/backdrop.jpg': No such file or directory

What's worse though is this is causing error messages to keep popping up in Kodi, since these missing backdrop.jpg files seem to trip up the Emby Kodi plugin. Example from Kodi logs:

08:24:49.115 T:140376040011520   ERROR: CCurlFile::Open failed with code 404 for http://192.168.0.4:8096/emby/Items/e1425d33a83c4e7cf728036c7da3e148/Images/Backdrop/0/?MaxWidth=10000&MaxHeight=10000&Format=original&Tag=e7e39cfa1ed5a8b39aa99095cec8f3b5
08:24:49.115 T:140376040011520   ERROR: GetDirectory - Unable to get http directory (http://192.168.0.4:8096/emby/Items/e1425d33a83c4e7cf728036c7da3e148/Images/Backdrop/0/?MaxWidth=10000&MaxHeight=10000&Format=original&Tag=e7e39cfa1ed5a8b39aa99095cec8f3b5)
08:24:49.115 T:140376040011520   ERROR: GetDirectory - Error getting http://192.168.0.4:8096/emby/Items/e1425d33a83c4e7cf728036c7da3e148/Images/Backdrop/0/?MaxWidth=10000&MaxHeight=10000&Format=original&Tag=e7e39cfa1ed5a8b39aa99095cec8f3b5

Please let me know if it's useful to provide more logs, I can also test something if needed

[Luke 42077]

Do you see this happen when browsing around the Emby web app?

[timandsteffi 2]

Yes, I see every second TV show, movie or music album with a blank image - just like in the screenshot the OP posted at the start of the thread

[Luke 42077]

But do you see the same behavior in the server log?

[timandsteffi 2]

Yes, the first log extract was from the emby-server log file. Is there something more I can upload? (not able to access the machine running emby-server, but let me know and I can upload something when I get home)

[tobedeleted 4]

I habe lost my artwork almost completely since this morning. Was there yesterday.

[tobedeleted 4]

...but after several reboots right now the artwork seems to be rebuilding again. Don't know what kind of hiccup this was.

[Luke 42077]

@@Larx that's not related to this topic but it sounds like perhaps a library scan was run when the artwork was unavailable.