Movie Play Painfully Slow

[scotttobin 1]

Hi I have Emby version 3.2.1.0 running on my Synology DS214se. I had a fair amount of install issues but got it working. One thing I have noticed however is while it loads quickly on my TV, when it comes to playing movies, it just spins and spins and can take sometimes up to 10 minutes to start playing a movie.

 

Any ideas why this is happening? 

 

Thanks

Scott

[Luke 42077]

hi @scottobin, we're sorry to hear about this. In order for us to best help you, please provide the information requested in how to report a media playback issue. thanks !

[scotttobin 1]

no errors to report, just spins.  Above is issue description. Attached are logs for around that time.

 

 

log.txt

log2.txt

log3.txt

[Luke 42077]

The issue is that your transcoding is just not happening fast enough. Notice the frames per second you're getting.

frame=    4 fps=0.0 q=0.0 size=N/A time=00:00:00.63 bitrate=N/A dup=1 drop=0 speed=1.19x    
frame=   12 fps=9.2 q=28.0 size=N/A time=00:00:00.95 bitrate=N/A dup=1 drop=0 speed=0.731x    
frame=   16 fps=8.7 q=28.0 size=N/A time=00:00:01.11 bitrate=N/A dup=1 drop=0 speed=0.608x    
frame=   20 fps=8.3 q=28.0 size=N/A time=00:00:01.27 bitrate=N/A dup=1 drop=0 speed=0.527x    
frame=   24 fps=8.0 q=28.0 size=N/A time=00:00:01.43 bitrate=N/A dup=1 drop=0 speed=0.48x    
frame=   27 fps=7.6 q=28.0 size=N/A time=00:00:01.59 bitrate=N/A dup=1 drop=0 speed=0.451x    
frame=   30 fps=7.3 q=28.0 size=N/A time=00:00:01.72 bitrate=N/A dup=1 drop=0 speed=0.416x    
frame=   33 fps=6.8 q=28.0 size=N/A time=00:00:01.81 bitrate=N/A dup=1 drop=0 speed=0.377x    
frame=   37 fps=6.1 q=25.0 size=N/A time=00:00:02.01 bitrate=N/A dup=1 drop=0 speed=0.333x    
frame=   40 fps=6.0 q=28.0 size=N/A time=00:00:02.10 bitrate=N/A dup=1 drop=0 speed=0.318x    
frame=   42 fps=5.5 q=28.0 size=N/A time=00:00:02.20 bitrate=N/A dup=1 drop=0 speed=0.289x    
frame=   45 fps=5.5 q=28.0 size=N/A time=00:00:02.33 bitrate=N/A dup=1 drop=0 speed=0.284x    
frame=   46 fps=5.1 q=28.0 size=N/A time=00:00:02.39 bitrate=N/A dup=1 drop=0 speed=0.265x    
frame=   48 fps=4.9 q=28.0 size=N/A time=00:00:02.45 bitrate=N/A dup=1 drop=0 speed=0.249x    
frame=   50 fps=4.6 q=28.0 size=N/A time=00:00:02.52 bitrate=N/A dup=1 drop=0 speed=0.234x    
frame=   51 fps=4.5 q=28.0 size=N/A time=00:00:02.58 bitrate=N/A dup=1 drop=0 speed=0.228x    
frame=   53 fps=4.3 q=28.0 size=N/A time=00:00:02.68 bitrate=N/A dup=1 drop=0 speed=0.22x    
frame=   54 fps=4.2 q=28.0 size=N/A time=00:00:02.68 bitrate=N/A dup=1 drop=0 speed=0.209x    
frame=   55 fps=4.1 q=

You really need at least 24fps to be playable. What Emby app are you playing from? for this particular content you may want to stick to Emby apps that can direct play it without transcoding.

[scotttobin 1]

not sure i understand but it was stated above. It's a Synology DS214se and connected directly into my network.  CPU shows  MARVELL Armada 370 88F6707. I am using from Emby app installed on Synology - Version 3.2.1.0

Edited February 23, 2017 by scotttobin

[Luke 42077]

You did not indicate what Emby app you're playing from. If by chance this is the Emby web app, web browsers do not support mpeg4 therefore we have to convert it on the fly, and it looks like your system just can't do that fast enough.

[scotttobin 1]

sorry i added more to the reply above. i am playing from my samsung smart tv emby app. 

[Luke 42077]

You installed the Samsung app from the store?

[scotttobin 1]

yes directly from the TV and App store. 

[scotttobin 1]

hey guys. just thought i would check in here for some help. i am still having this issue. attached is latest log. 

log.txt

log2.txt

[Luke 42077]

Please try again with the next release of the Samsung app. Thanks !

[scotttobin 1]

How do I get that? When?

[Luke 42077]

There's a new release available of Emby for Samsung Tizen, 1.0.21.

[scotttobin 1]

awesome. how exactly do i update it? its not readily apparent in Samsung. 

[Luke 42077]

It should just update from the Samsung apps store.